Tropical Smoothie Cafe - Naples

An acai bowl arrived with something frozen solid. After finishing other items, it was given to me, but I couldn't eat the storing frozen and had to leave. When I explained this, she said I could eat it after waiting for 10 minutes. After explaining that I had to leave, they finally refunded me. It's necessary to note that the acai bowl is entirely frozen, contrary to the photo, so a disclaimer is needed.And some how they couldn’t refund to credit card.

Smoothies are always all good!! They’re quick with getting your food out and are very friendly.

You can tell this place survives on Togo/delivery orders so they are usually busy, but the Manager and supervisor micro manage their employees on an unhealthy level. I usually stop by there when at the stores next to it or on the way to my job a block away. And the food/smoothies usually taste good. But I can't support a location that belittles their employees. There are respectful ways to teach, train, manage, speak, and address different situations. The lady in charge has clearly never been required to take a class on this. And the supervisor male she had under her is a mini her in training. Idk how closely tropical smoothie pays attention to this. I feel so bad for the employees under them. No reason you need to belittle people over such minor things. They would respect the tasks and job more when they are treated with respect. I will not return to this location anymore to purchase food or drink, only if i can offer them better jobs.

Delivery. Took 40 minutes to go 4 blocks. Smoothie melted and spilled all over sandwich. Store can’t refund. DONT DINE

Worst service out of any Tropical Smoothie locations I’ve ever been to… not to mention I’ve never in my years would want to leave someone a bad review, I’m missing 2 small items from my order that were paid for.. I immediately call The Tropical Smoothie location and spoke to a younger gentleman. -on 9/16/2023- @2:15 p.m. I explained my situation calmly and wanted to know my options to which I got back from him “oh well I didn’t prepare that order myself so I don’t know why you didn’t get them, and we can’t really do anything about that”… ?????JUST GIVE ME WHAT I PAID FOR???… ANYONE WANTING TO GET ROBBED PLEASE COME HERE THEY’LL GLADLY TAKE YOUR MONEY AND TELL YOU THEY CANT DO ANYTHING ABOUT IT!!THIS IS A REAL GOOGLE AD AND I WILL CONTINUE TO PUT BAD REVIEWS IN ORDER TO FREELY EXPRESS MY EXPERIENCE AND UNTIL A MANAGER HAND DELIVERS ME MY ITEMS THIS WILL LEAD TO CORPORATE!!!