Tower Burger Co. - N. McAllen

Food was good, however the service and atmosphere was unmemorable.

The burgers are good, the fries are 100% natural, the place is more or less clean, just two things that I will personally give my opinion since it was what I ordered.Point 1. I ordered jalapeño peppers but oh surprise, 1 dollar for a very small glass for the price of the product ?.2. At the time of paying and receiving the first ticket arriving at the table we realized that they take money from you without telling you. The first ones were hamburgers and they took .75 cents from us, when I later bought the chilies they obviously gave me another ticket since at that time we were having dinner and when they saw the ticket they took money from you again, in this case it was 60 cents.Here the point is not the amount, but that they take money from you WITHOUT TELLING YOU ABSOLUTELY ANYTHING AND THIS IS THEFT.

Tower Burger never disappoints! The fried pickles are to die for and if you try them with their buffalo sauce… wow! Food quality is great and although a bit pricey, you’ll walk out of there happy and satisfied. They have lots of good options on their menu and are willing to customize your burger however you want it. Everything is good but I highly recommend eating in especially if you’ve ordered the fried pickles or onion strings as their packaging tends to make them soggy. There’s plenty of variety in their fountain drinks and they even offer Cholula sauce! This place is a special eating out option and highly recommended! My favorite is the Blue Buffalo with onion strings and friend pickles! Always craving Tower Burger!

Order to go. Placed 3 orders of wings, 2 garlic parm and 1 buffalo with 3 ranchs. Doubled checked with the employee at register placing my order if it was correct she said yes. Then before I leave, I check my order. I only got 2 orders of parm and 1 individual buffalo wing and 2 ranchs. I thought this was a joke to received only 1 individual wing buffalo. I went back to the employee that placed my order and showed her my order was taken wrong. She doubledcheck how she took the order and said she made the mistake. Then I had to pay again because the employee took my order wrong. Then while I wait for that order to come out, while my food already to go gets cold. Then I got my order, doublechecked it. It was right. I asked about my third ranch, I order originally and she said only 1 ranch is allowed for to go orders. I told her I ordered 3 ranchs. She didnt give me the ranch. Customer service was horrible especially for it not busy during this time. And, Tower Burger why would you allow your customers 1 ranch for to go order, when I order 3 orders. But if you eat your wings at the restuarant, you get 1 ranch per order. That doesnt make any sense. Took about 40mins altogether. Was not busy at all. Time was between 6pm-6:30pm. Very Displeased. Also 3% gratuity charge added with no sign anywhere and Im taking my order to go. They even did my order wrong! I hope this review makes future customers aware and learn from my experience. I hope Tower Burger owners read this. If it wasnt for your customers you wouldnt have a business.

I've been here a few times. Food has always been good, and nothing extremely wrong with service they just sometimes take a little longer than most restaurants. But over all I would still highly recommend it!