Papa Johns Pizza - Murray

I would give zero stars if I could. I ordered unsauced wings and what was supposed to be an extra large pizza because it was the new york style pizza. It took way longer than it was supposed to, then pizza was cold and gross and even though the sticker onthe wings said unsauced the were covered in sauce. I called and the person who answered said they would refund me. When I didntget the refund in my account, I called and spoke to the manager who made me feel like I lied about calling the store and that Ididn 't really even place an order from his store. He found my order and said the money was refunded because they canceled myorder and that it was clearly my banks fault. I will NEVER order from this store or Papa John 's ever again. The manager wasnothing but rude, dismissive and just didn 't care. Adios Papa John 's. You should probably get a new manager for your Murray, UTstore because he is giving your business a bad name.

I've always have loved Papa John's, but this location isn't great at all. The pizza was late, and by the time we got it, it was cold. We had to warm it up just to eat it. The ONLY reason we ate it is because it's hard to do anything with 4 screaming hungrykids. I appreciate the manager listening to my complaints, and I appreciate him trying to keep be happy, but the truth of thematter is, I shouldn't have to wait almost an hour to warm up pizza. That's Papa Murphy's. The manager is the reason why 2 starsinstead of 1.

Horrible customer service on the phone. They messed up our order, which happens, but when they had to remake the correct pizza, they charged me for it. This is the second bad experience we?ve had here, love the pizza, but will be finding a new spot.

We placed an order and it arrived way late and cold. We called the store to request a refund because the pizza was of such poor quality. Luis answered the phone and was dismissive, rude, uncooperative, and unprofessional. We asked for a credit and heresponded ?I?ll get to it later.? We asked for some sort of confirmation, and he refused to give us any type of confirmation.Eventually he hung up on us. The last 12 reviews from the date of writing this have been almost all one star. That tells youeverything you need to know about this establishment. We will not be buying Papa John?s and passing the message to friends andfamily.

This Papa John?s will have my business. The door dash delivery driver screwed me and said they delivered the pizza and didn?t. So I called the store and the person I spoke with said he would immediately get me my order. 15 min later, it was hot and fresh.And had somebody from the store deliver it to me instead. AMAZING customer service!!!