Cluck-u Chicken - Morristown

Me and wife whose 7 months pregnant have been in the emergency at Morristown Memorial Hospital since 6pm. After seeing doctors they said my wife can eat something, anything. So she decided she wanted Cluck U Chicken. I called the store and ordered “The mashed potato bowl with shrimp NO CHICKEN” I was first initially told that I had to order the shrimp separate and I could get barbecue sauce or gravy. I said no problem give me gravy. I picked the order and I went back to the hospital to see BBQ sauce and the shrimp all together. I went back to the store and explained what happened (I was not rude or disrespectful) The cameras will show this. I was told by the manager Jorge and employee Jacob they were not going to refund my money or exchange it because that’s what I ordered. I tried to explain again, but the manager Jorge directed his attention to Jacob telling him; You took the order deal with it. Jacob refused to exchange my order or refund my money. And was very nonchalant about it as well as the manager. Mean while my pregnant wife is still hungry. I even took pictures of the food and the staff with their nonchalant demeanor and I left the food. And my wife ate potato chips from the vending machine to substitute the Mash Potato Bowl. I’m a manager in the hospitality industry and honestly I’m surprised how management handled the situation. #managementneedsretraining

Staple of Morristown. The best ownership. Great menu selection. Timely delivery. Just a great spot in general.

Service was good. Staff was friendly. Restaurant was clean. Food was mid though, very basic. Ordered the fried chicken with Mac and cheese, neither had any taste. Corn muffin was even worse. Actually thought I had COVID because I couldn’t taste anything. They also burned the chicken. They seem to be doing well with the food they currently sell, so they probably won’t change a thing; but I probably won’t return.

From out of town, looking for good wings Cluck U was first place mentioned and did not disappoint! Wings perfectly cooked and seasoned!

I’ve been going to cluck in Morristown for 15+ years. Always amazing but today they succeed the usual amazing service. The first delivery driver was so nice and friendly hung out and talked for a little while because we work at a barber shop and was asking about our services. I proceeded to eat and realized they gave me BBQ sauce instead of sweet chili. I called and wanted to just let them know I got the wrong order. They then immediately offered to send me the right order. It arrived within 15 minutes and they gave me extra chicken!!!!! Will forever recommend this exact location. Thanks cluck!