Dunkin' - Morris

Went in today for a large carmel and pumpkin coffee with cream and sugar and they didn't put any carmel or pumpkin flavor in it nor did they put in the cream or sugar... But the sticker on my cup had the correct order. Not to mention the coffee was burnttasting as well. This isn't the first time this dunkin has not gotten the order right. 9/10 probably not coming back to thisdunkin.

I seriously waited in line for 10 min, just to get to the speaker wait another 5 min for someone to answer. Then im told they have NO food what so ever, no ice coffee.. what a waste of my time .

2x in the past 2 weeks. Order ahead on the app for ?walk-in?. Show up to the lobby door locked due to staffing. I?m not complaining about not having staff. I?m complaining you allowed me to order ahead on the app for a walk-in. Not to wait 20+minutes in drive thru. They can turn off mobile ordering. They are just too lazy to do so. My suggestion is to go anywhere else.

Staff is friendly but why are we waiting in the drive thru lane for 30+min!? Totally unacceptable. I feel like most of the times I come to this locations (not often) we are waiting 15+ min in drive thru.

They make good coffee. It's not super strong but it's good. Their cold foam I like better than Starbucks but the service is really slow. Even before COVID and the short staff problems. But the employees are so kind here.