O'charley's Mooresville

I went to O'Charley's last night with my husband. We typically share the large ribs because the portion size, along with a salad and potato, is usually very filling. However, last night was a disappointment. The ribs were nothing like what we had gotten before. There were only 6 small ribs, and they were more fat than meat. We were not happy with the quality of the food. Unfortunately, we did not see a manager to express our concerns. On a positive note, the salad and iced tea were good, and our waitress provided exceptional service.

I have never felt more welcomed at a restaurant. When we arrived, Sue greeted us with a smile and engaged with my children, setting the perfect tone for our dining experience. The staff was exceptional! It was more than just customer service - it was genuine care for others. Thank you and God bless!

I stopped on a Monday night and was lucky on the drive for 5 promotions. Essentially on a Monday after a NASCAR race when their drivers are in the top 5 place, you get a nachos for $5. Service was very likely because it wasn't crowded, nachos were on average best, it was a medium size plate and had a few fried chicken bites. My wife had a salad and liked him. Beer specialities were $3.00 for tap light beer. I'll try this place again soon.

The delta catfish was far from traditional delta catfish. There were little nuggets. Not very good. They were also super stingy with the Pommes. They only give a very small handful. The reels were good, but you need to pay extra for them compared to other places. All in all the money is not really worth it. I have delivery.

We totally get that there are off days even at one of our most favorites places to dine but this actually makes the 3rd horrible experience in a row over the past 2 months and the last straw. We had an order delivered, 3 orders of chicken tenders and fries (from adult menu), 3 Bowls of Loaded Potatoe Soup, 2 slices of apple pie and 1 slice of chocolate pie. The chicken ranged from various stages of raw to burnt to a hard crispy rock served in an inconsistent amount in each box with a few mushy fries. The loaded potato soup was like a thick layer of burned canned cheese deeply embedded and covered in a layer of burned bacon that sat as a slow moving iceberg of hardened bacon cheese blob on top of the cold odd butternut squash colored nacho cheese consistency liquid. Thank goodness that only less than 1/4 cup of soup is now the apparent standard for Bowl size, because I can only imagine how terrifying more volume would have added. We didn 't even dare to taste it. It all went straight into the garbage. I have had free samples larger than the slices of pie we received. At least we were spared the sadness of rock hard rolls that so many other friends have also recently complained about since they didn 't even bother to send any at all. O 'Charley 's, spare yourself the time replying with the tired apology and please contact us response and put it towards actually finding a solution to the issues. I definitely do not need a free meal to try to make it right because honestly, you couldn 't even pay me to eat whatever that was being served as food. We 'll happily return as customers once you invest some time into fixing the problems.