Carl's Jr. - Montrose

I absolutely love Carl 's Jr. However my order was absolutely horrible and to me unedible. It wasn 't what I ordered at all. I ordered a Famous Star. The lettuce was wilted it had a smashed,smooshed reminance of a tomato, so no tomatoes, no onions, nopickles, and old bread. I ordered and asked for fresh unwilted vegetables xtra onions fresh lettuce and tomatoes and I lovepickles it had no pickles and the burger was cold the bun was old and crumbly it was the worst experience at Carl 's Jr. I 'veever had. Why is the quality of the food going down? I 'm very disappointed after spending over $30 and I tried to call andcomplain but all of the numbers say the mailbox is full. the least I would like and i deserve a refund. T

This Carl's jr in particular was very empty , we stop after a movie, i order a simple sandwich, no fries or soda . I paid almost 10$, I thought it was expensive, not even a 6$ big burger. Same as my son and daughter. Over 30$ for 3 sandwich was alittle too much. Because is a hole in the wall. Not a nice joint with nice surroundings.

March 2014 Seems like they get my special order wrong every other time I go in or drive thru. Consistently. For all three years Ive lived down the street. Very frustrating. Happened again today and I had to write this. September 14 2022 Nothing haschanged here over the years. Customer service is still the worst of any fast food shop I've ever visited. I always avoid thisplace but since it's around the corner, and I'm in a hurry, and they're open 24 hours, I'll give it another chance now and thenbut I'm consistently let down. Happened again today. They basically denied to give me my bought and paid for (confirmed viabank) order and told me too bad nothing they can do it's not in their system despite showing them the receipt. This restaurantis run by thieves. Buyer beware.

Great service but my western burger was lacking enough bbq sauce like they used to

At approximately 7:40pm, I ordered using their coupons. I specifically instructed the staff plain breaded chicken sandwich, and I even told the manager about the special order which the duty manager confidently confirmed that the breaded chicken sandwichwas plain. Once home, I was surprised to find out that the breaded chicken sandwich was not plain. Also, since ordering thebreaded chicken sandwich with coupon, it stated on the coupon that I should have a small free fries and small soda, they forgotto include them. I was in a hurry to get out of the drive thru that I haven?t check my orders correctly. My order was a mess, Idon?t even want to drive back just to get the small fries and drink, not worth my time and gas. They should double check theorders before giving it to the customers. And at that time I was only the customer in their drive thru. It?s not even busy.Terrible service. Not going back to this branch again. One star is being nice, there should be no star at all. Ruined my dinner!???? Remember we pay for our food provide us with a decent service! Your salary depends on us customers! ????