Kotsu Ramen Gyoza - Montclair

FOOD: we were very disappointed to visit this location only to find out that the portions have been cut back. I came here with my mother-in-law and my wife and we ordered three Ramen and chicken and all the Ramen was served with half pieces of pork instead of full slices and there was a lot less ingredients than usual. The chicken was really good though.FACILITY: The paint on the walls is peeling where are you sit, so it’s a huge eye sore! There is also no more ice or soda machines, instead they serve you water at room temperature and what seems to be a very cheap plastic pitcher from the 99cent store. I was very frustrated because when I got up to grab a soda, the fridge was locked as if it were Walmart.STAFF: As for the staff we had very little communication other than taking our order, she spent the rest of her time talking to the cooks and did not refill our water pitcher or visited our table once. It also seems like they introduced a robot to serve your food which kind of eliminates a servers job; however, I was still asked to leave a tip after every transaction which is very dumb considering the robot did all the work. Really?????Unfortunately I have complained about this place several times and I am actually going to permanently illuminate this from one of my Ramen choices. I will not be returning due to the quality of the food the lack of maintenance in the facility and the overall experience I’ve had with them.You can definitely find other Ramen places with more bang for your buck. It seems like the owner has cut back on costs but it seems like he’s cutting back on the wrong things.

Service is terrible. &They NEVER answer the phone. Anything I’ve ordered here was not made well, the san dimas location is a hundred times

Good food. Fast delivery. One of my favorite places.

What's not to love about this special place. Their noodles are fresh and authentic to Japanese Kotsu ramen. I highly recommend taking your family and friends to an unforgettable dine- in experience. They are in for a treat when they meet the Cat roboticWaitress!

I love the ramen here! My go-to is the creamy vegan kick because I love the brussel sprouts, but I make sure to add the egg because it doesn’t come with it. The service has always been friendly and helpful. They have a new service bot to deliver your ramen which I think is just the cutest! I give this place 5 stars all around!Vegetarian options: The creamy vegan kick is their only vegan option but also my favorite!