Rubio's Coastal Grill - Monrovia

I was surprised at the quality of food Rubio is now giving. We ordered chicken tacos and instead got a tortilla with five very small pieces of chicken. We had been loyal customers for over a decade and now I believe we need to try Baja Fresh. Do not waste your money at this location!!!!!

Three times ordered and three times no guacamole or avocado. . But I was charged for it the previous 2 times. Staff is very nice, but I even called tonight before I placed my order and again same thing! They were not going to even tell me if I had not heard an employees say they ran out to a customer in line. I had to ask if my food had guacamole!! I would have gone to Chipotle if they had been honest and said they were almost out or had run out. How can chipotle, even on their busiest days, not run out, but Rubios can not figure out how not to run out of product hours before they close? Multiple times?????

Came in during lunch time around 12ish Thursday during a rush and left uneasy with my experience. Witnessed very unprofessional elder lady in the kitchen curse in Spanish aloud and belittling another guy cook clearly heard by many for not knowing how to prepare an order. Seemed like it was loud on purpose for the amusement of others. Manager didn’t seem to care and instead she participated in degrading the guy. Honestly wouldn’t doubt they verbally abuse their staff thinking it’s funny. I hope someone in a higher position talks to their employees and takes action.

Last time I came here I found a thick long strand of hair in the bottom bowl of my food, not worth spending so much money here if the cooks are dirty and can't keep their hair out of the food.

Max is a real one. We went in the other day and he gave us great customer service and made sure we had everything we need. I highly recommend he get a raise or a promotion.