Dairy Queen Grill Chill - Monmouth

The ice cream is poor quality at this location. Instead of the rich creamy soft serve DQ has always had, they are using a local mixture that is some kind of cheap ice milk. Yellow in color, not creamy, very disappointing, icy, melts into watery milk as soon as it hits your mouth.I asked the manager about it, and she said that they have been using this type of ice cream for years. I doubt this is allowed by the franchise rules. Instead of the trademark creamy rich soft serve DQ is famous for they are misrepresenting the brand with cheap ice milk like the junk you would get at a cheap Chinese buffet. Very sad... I will be going to a different DQ from now on. The owners of this franchise have gone to the dark side. The owners are probably saving money on ice cream costs, but losing lots of business. People will not tolerate such cheap milky stuff, when they are hoping for DQ's signature creamy goodness!

I’d say 1 in 3 trips, this Dairy Queen is out of ice cream. Have never run into this at another DQ, let alone multiple times.

This review is specific to the ice cream. The employees have been great so I apologize for not leaving a more representative review.The ice cream at this location has been off since the summer. I have not visited this location in months due to the change in quality. I went in on Free Cone Day to see if the ice cream was finally fixed — nope. Still trash. The ice cream is yellow, icy, and generally not of the quality one expects from Dairy Queen.I have spoken with employees who admitted the machine(s) were broken. They said that they have requested repairs but nothing has been done. I think this issue started sometime around August 2023. Disappointing that the owner has not addressed their subpar product. But at least it was on Free Cone Day.

I used to enjoy stopping in for an ice cream cone on a regular basis…the last 2 visits (1 just a week ago) have been disappointing…I ordered a medium vanilla cone and I got a frozen cone…not fresh ice cream! It was nothing but ice crystals and flavorless. If I had not been driving away, I would have taken it back for a refund. There was no mention that the cones are now frozen ahead of time. So disappointing for a $4.00 ice cream cone. Not again!

We waited in the drive-through for a good 45 minutes. There were only 6 cars ahead of us when we got there. I could tell the staff was working hard.