Domino's Pizza - Milton

I ordered a pizza. Waited an hour. Called them and they told me they have no record of me ordering it. I checked my bank account and they charged me for it. I’ve used dominos for years without a problem. I’ll never use them again!!!

TLDR: No one knows what they're doing here from the people answering the phones to those making the pizzas. The bar is so low and they still are tripping over it.I am sure none of you, like myself, are ordering Domino's for fine dining cuisine. I order Domino's because I'm hungry, don't want to cook dinner, and have approximately 3 take out options here in Milton. That being said, I have very low standards for them, and they are still not meeting them. Our last order took over an hour to be delivered- one of the pizzas ended up being cold, and the other had raw onions tossed onto it and wasn't even cut into slices (fun pictures attached to see my confused rips in the pizza looking for the slices). I called to let them know this happened and was left on hold, forgotten, for 20 minutes (I absolutely should've hung up sooner but I was holding out hope they were really busy and they didn't just forget about me). I called again (this time no hold) and it took THREE different employees to finally figure out what to do about it. One of the options was to have them remade and delivered (I declined because now we were pushing 9:00 at night). We chose to have our name put down to be compensated for free pizzas next time we ordered. Fast forward to tonight. We decided to try Domino's again and redeem our free pizzas. I call, they can't find my name for the compensated pizzas, but chose to honor my word. Delivery time is an hour but for 2 free pizzas I'll wait. Two hours go by and we call back looking for word on our order. Turns out there was an issue with the order, they tried to call us back but apparently didn't have our number (I gave it to them when I called two hours earlier so not sure where it went). They're again asking for our name and the date of the prior pizza debacle to look for our name in the compensated pizzas diary. They still can't find it even after I found the pictures with the exact date on them. They say they'll still honor it regardless and deliver the free pizzas, but can't recall what we had just ordered 2 hours prior. Additionally, NOW there will be a $5 delivery fee. No thanks, last strike, you're out. Long story short, many attempts for pizza, not enough competent staff, two very sad pizza-less Milton residents this evening.

I try to not do this…but calling them to give them feedback doesn’t seem to work. I don’t know what’s going on with management/training in that building…but I ordered a meat lovers pizza…so I shouldn’t be picking mushrooms off from it. Thankfully I don’t have any food allergies as far as eating foods go…but this is ridiculous. Meatzza pizza is suppose to have beef, ham, sausage, bacon…this pizza has cheese with some bacon sprinkled on the top…and an occasional mushroom…if you need to shut your doors to ensure proper training I would be a much happier customer if you did that instead of throwing your employees into a careless environment and asking them to swim….

No delivery service, they are normally fast and good and always make my order correctly. But I'm lazy and am very upset that the only food delivery place in Milton decided to no longer Deliverer. It has been like 5 times this month alone that delivery is not available and I will not get dominoes unless delivered. Its very upsetting and angry to have your whole family agree on something and find out it cant be delivered. IDK what you have to do dominos but you need to give them more pay hire more people. We have a high school 2 mins from this place and most of them are looking for jobs.

We order almost weekly and half the time we are put on hold ignored I just called 11 times out on hold first being 17 minutes And the last was 45 minute I tried from home line at 56 minutes later and even though five people were on hold for same house I finally got an answer u guess what I had to say followed by click worst conscience in town from know on little Ceasers will be go to I can at least know family is being feed. Worst management would never recommend and the free pizza deal scam it cost the same 6 bucks for delivery to have it honored. The pizza was convient but I can get the same from any mobil gas station . Never ever would I plan on them