Sarsaparilla Club at The Shelborne

Nice hotel overall we had a king-size bed in what had to be the tiniest room I have ever stayed in any hotel, the room did not look like the picture no chairs in the room, no microwave and a 12inch tv, they take out a resort fee out your deposit what resort it's not a resort when we book our hotel it said the resort fee was included, make sure they tell you what's coming out of the deposit.

This is a **** poor hotel! I booked a room with a city view. When I arrived I was told there were no more rooms so I was upgraded to a jr. suite. What a joke! Suite my a It was a regular room with a balcony. There were a bunch of bushes so there was no view. Every time we ate out we had to throw our food away because there was no microwave in the room. The room was old and musty. Smelled like mold. The maids did not clean until we asked. We had to beg for clean towels daily in person. The front desk does not answer the phones. They have the worst c7stomer service ever! If you want luxury and cleanliness don't stay here. Thw only good thing was beach access.

Really nice hotel in a great location. It’s really central and a close walk to everything. The customer service is the best part. Special shout out to Delisa and Oscar! The pool is great and the resort is a nice touch. Highly recommend.

As always my stay was absolutely amazing from the vibe of the hotel to the staff….. Big shout out to Delisa who made the stay even more great by providing hi quality EXCELLENT customer service with her a suggestions and attention. She is VERY pleasant and kind!!!

We stay at the Shelborne twice a year, and thanks to Delisa its 5 star each and every time! We feel home as soon as we see her at the desk. She is one of our main reasons we always go back. We love the Shelborne as a property always on point but, from getting to know the amazing staff for the past 4 years, I’d follow Delisa anywhere she went! We recently had an encounter with Andrea at the desk. Avoid her at all cost…. I hope everyone gets the pleasure of being greeted and taken care of by Delisa at least once in their life.