Costa - Merthyr Tydfil

We ordered a coffee and cake service to the car, which is a service that Costas offer. You order through the app, they bring it out to the collection point. The young girl who brought it out was insanely rude. Shoved the items through the window and walked away without saying a single word. I said thank you, she didn't respond. I shouted thank you after her in case she didn't hear me (I know she heard me), she just walked off in a mood, like she was offended. If the staff member doesn't like the click and collect system, she should take it up with management/head office, not take it out on the customers. As someone who's worked in customer service, I was quite shocked at the attitude, it was totally unnecessary and disgusting.

As a regular user of Costa I popped in for a cuppa whilst waiting to meet a friend and was so disappointed at how unclean the tables were and the condition of the furniture, one chair was very wet with something but had not been taken out of use. Coffee up to the usual high standard but the cafe itself not nice!

Ordered coffee via ap on 8may 2023 at approx 5.15pm. Drove to store.Received a text to say ready to collect and store was closed. Contacted every number possible and emailed customer services. It has been over 72 hours. No response, no refund! Appalling service !!

Collected too good to go magic bag from Costa in next. Really poor contents. A soup, and 2 toasties. Clearly not the end of day as they were still open and selling. The contents were poor value.

I went to costa in Merthyr Tydfil today n on the costa app i cld get tea n toast or a kids sandwich all day for £1 each...i asked for the t n toast n was told they had no bread left...costa coffee is in the middle if a shopping centre!!!,. I asked for the kids sandwich n was told that nothing on that offer was available.....not good service...not worth traveling if nothing on offer is available...costa offers me the offers then dont allow me to buy them. The toilets in merthyr Tydfil costa coffee are broken. Please get them fixed..even the disabled toilets are broken. Not a very good place to relax in .