Pronto Pizza - Merchantville

Since moving to the pennsauken area, Ive eaten here several times. Both in the restaurant and order out. My only complaint is if I order extra of something through delivery, they've forgotten it each time! The pizza is delicious and my spouse loves it here for years.

If I could would rate this place a negative 10! Took my order charged my card and never delivered my food! Called to check on my order 5 plus times and no one answered! Horrible I will tell my neighbors to avoid this pizza place at all cost! I will be making my way over to speak to the owner about this!

I'd give Pronto a 4 star... they have good food, hoagies are great. Pizza is good. But if you order off grubhub be careful. I ordered a chicken Italiano sub on grubhub, says round roll with fries and a pickle. I only got the sub and it was on a long roll, no fries or pickle. The delivery driver had no idea of anything, told me to call the restaurant. (Driver worked for the restaurant not a grubhub driver) the gentleman i spoke with was saying it was grubhubs fault... which doesn't make sense. I've ordered several times from Pronto off grubhub before with no issues, I've always seen that combo available but never ordered it before. Luckily grubhub customer service was understanding and helped resolve the issue.

1st off I order from Pronto on a regular basis. I order thru Slice app. I can't count how many times the driver has forgotten my soda and I am normally ok with him going back to store and getting it. Tonight they forgot my soda amd my extra blue cheese. I paid for both these things. I had already told the driver about my soda and then realized after he left I was missing the extra blue cheese. I called the store and the gentleman who answered asked someone there and tried to imply that they gave me extra blue cheese. It was definitely not in order. This upset me that someone would act like I'm calling to get an additional blue cheese. I then mentioned my soda being a reoccurring theme and the gentleman made the excuse we are busy and orders get messed up and if I'm dissatisfied I could drive up there and get it. I said no that's why I paid for delivery. What kind of customer service is that? Not only for a regular customer but any customer.

Great staff and food. Always hot, ready when said it would be done and accurate.