Baskin-robbins - Memphis

Unprofessional. The hours posted on the door are different from what’s on Google. I wasted gas just to see staff cleaning up a locked building.

The workers were nice and had patience. Needs a little bit of a wipe down but will go back.

I've been a frequent customer of the Baskin-Robbins on Summer Ave. in Memphis for more than 40 years. Baskin-Robbins ice cream is excellent but since a new owner took over a couple of years ago, the service provided by most of the young women who work the counter is atrocious. Greatly lacking in courtesy and common friendliness. On recent visits I once had the server press a loose bit of ice cream into the scoop on a cone with her finger. On my most recent trip the server refused to give me 4 cents of the change owed because the were out of pennies. Would not give me the extra penny because it would make her register short. I now go 2 miles out of my way use the store at Poplar and Highland. The owner doesn't seem to care. Has no sense of the value of goodwill. I will not trade at the Summer store again.

It was a wonderful visit best hot fudge brownie sundae I could have ate. The employees was very friendly and helpful and very fast had a smiles on their faces I will definitely return soon. Very clean I say 5 star place ! Thank you so very much!

Rude workers, the young lady assuming I'm picking a DoorDash order without me saying a word, and then when I tried to advise her to say how can I help you to everyone DoorDash or not without assuming stuff she's having an attitude about it