Misha's Diner - Medway

My grandchildren always look forward to visiting Misha's diner. It's a great choice for children and offers good value. As adults, we have always enjoyed the fish and chips.

This was our second visit here, first time in October we were overwhelmed by the good service and quality of the food, so we recommended it to friends and the 7 of us visited today. 4 adults and three children. On arrival it was clear it had been busy as most of the tables were still full of empty plates, but we still found a table and ordered. Our drinks arrived and we ordered simple lunches, egg and chips, sandwiches for the kids and an omelette. 45 minutes later when the food hadn 't arrived we asked the staff where it was and he then bought out two sandwiches. Minutes later an egg and chips, then a hot dog and finally some ten minutes later another ham egg and chips. The hot dog was missing the chips and garnish, my meal never arrived and the waiter had to ask what we were still waiting for. In truth the food was cooked nicely and on the whole well presented. But waiting over 45 minutes for easy meals and then getting it wrong, coupled with each meal coming out separately, completely ruined the experience. We did complain at the time, the manager was unavailable as 'he is in another country ' and the lady who came to speak to us explained they had been very busy and she was new. Completely unacceptable reasons for such poor service. If your manager does leave a business, they should at least ensure they have the ability and skills to ensure the usual standard is upheld, and when a complaint is raised they should have the authority and capability to deal with it. The issue of payment became a circus of bartering, the experience was unprofessional and it is clear the staff were not experienced enough to deal with any goodwill robustly. It was embarrassing to have recommended Mishas, only to be met with poor service, long wait times and disappointment. The food was nice enough, but simply not worth the hassle.

I have been to Misha's Diner a few times and I must say the food and presentation are top-notch. The staff is very friendly and helpful, and we thoroughly enjoyed our meals. Our baby grandson also loves it there. In addition, they serve the best fish and chips in the Medway Towns. I hope to visit again soon.

Attended this eve with my young daughter, food and choice was amazing. Super quick service and portion size was large. Food was fresh and tasty. Inside it’s really clean and modern, can’t recommend a visit enough

I have visited Misha's diner twice in the past 2 weeks. The first time, I had the scampi and chips while my fiance had the burger and chips. Both dishes were delicious and piping hot. My fiance especially enjoyed the juicy and tasty burger. During our next visit, I had the fish and chips while my fiance ordered the burger and chips again because he loved it so much the first time. The fish was also excellent. I highly recommend stopping by this fantastic little diner in Lordswood.