Elements - Medicine Hat

After standing line at the desk for 10 Minutes the clerk said our room wasn't ready till 4pm.... It was 3:45 at that time.... Geezus and no smiles from the desk clerks or offer to keep our bags. So we sat in the non air conditioned lobby waiting for our room to be ready. Couldn't go into the casino to wait as they wouldn't let us in. with our suitcase...so then went back at 4:20 still not ready and asked the rude clerk when it will be ready and he had no idea.... Finally checked in at 4:45

Stayed 3 nights. This hotel has had no money put into it, it is getting more and more run down. My last night cost 189. my rooms air conditioner/ heating unit had a piece of green tape on it saying it had to stay in the on position, was unable to turn off. The last time I stayed there, the same thing happened. This is definitely not worth the price of the room. This was my go to hotel whenever I am in the Hat. Never again, I am done.

So it started off as a normal day went out for breakfast and as we come back we are greeted by hotel staff who then told me I would greatly charged for room cleaning and told us to leave yet the room was not in poor condition we then packed up our stuff and collected our garbage as we go to check out they inform us they called the police on us so as for the lodge I do not trust them or tolerate them due to the fact my room had my do not disturb sign out on the door....

We went here for our one year wedding anniversary. It's definitely a little dated, maybe more 70s style, but we enjoyed our stay. I love the idea of making a resort like hotel in a place like Medicine Hat where there's not much else to do. If it wasn't resort like, we probably would've done Edmonton. They have a pool with water slides, (pools were a little small though), spa, casino, sometimes live entertainment if I saw that correctly, and two restaurants on the resort. There's also some cheaper chain restaurants across the street if you wanna be a little more frugal. There's the mall across the street too which is convenient. We got the romantic get away package which included a room with a jacuzzi, two TVs, chocolate strawberries and wine (which we decided to pass on as we're not big drinkers), and a $75 voucher for the steak restaurant on the resort. That was a particularly nice addition as we'd normally do the more frugal option. My husband said it was the best steak he's had in years, which is really saying something as he's kind of particular with his food. Baked potatoes were a little disappointing, not too loaded. We'd definitely come here again! PS: They did a good job keeping everything covid safe. Hand sanitizer everywhere, plexi glass, and the pool was closed for cleaning several times a day, and you had to book a time to swim to prevent crowding.

Great place. Good value. Lots to do on the property. The Steak House has great food. The casino is fun and the Virtual Reality room is a great experience.