Doubletree Suites By Hilton Lounge

I have stayed here multiple times. The staff is always attentive and willing to immediately fix any issues. The true heartbeat of this hotel is Ruben, he is on the morning shift serving breakfast. He is very kind, goes above and beyond and makes it feel like home! It had been 8 months since I had stayed here and he remembered my name. He knows I like coffee in a mg, not a paper cup and gets it before I even have to ask. If you stay here tell Ruben Cynthia says hello and until next time!

Super clean. Excellent staff. Room had everything. Front desk even gave us a complimentary toothbrush when we forgot 1 for my daughter. Seems like a small detail but I have been charged before at other places. Good location and the breakfast was good but typical.Rooms: 5/5

I was hoping that all Double Tree hotels followed the same standards.You can tell the hotel needs some much needed updates. The bed was very uncomfortable, and the room had poor maintenance.If you stay here and do not need the handicap accessible bathroom, make sure you ask on check-in that they don't give you one. This was by far the most uncomfortable bathroom, it was like staying at a hospital, very little room, which made the stay even worse.The bed was also a bit old that made it uncomfortable to sleep in, not to mention the room was hot. If you lowered the temperature it made the other side of the room very cold, and if you are with someone in the room that are sleeping in the sofa bed they will complain about how cold the room would be.Outside of the many inconveniences, the hotel is located in a good spot and has quick access to many stores and restaurantsRooms: Larger rooms than most hotels but with the room temperature issues this may be very inconvenient if you have other family in this room.

The location of hotel is perfect, but the hotel itself is really outdated. Rooms had a particular stench, and there was a lot of shoddy work around the room. I did appreciate customer/guest services for accommodating my requests such as changing the air filter and spraying carpet with something clean to endure the smell. They also changed the sheets for me while I was there. I heard to skip out on the breakfast and dinner here which I have to agree because there’s decent restaurants near by.Another big contender was that it is walking distance and they have shuttle service to the hospital which was crucial to us during our emergency while traveling.The price points were much more tolerable compared to holiday express down the street which are generally known to be cheaper, but they were ridiculously overpriced and went with this hotel instead, which yes it had its caveats but the rooms were much more spacious compared to holiday express.

Close to the mall and many restaurant options. You can tell it used to be an Embassy Suites. All staff were super friendly. Breakfast option not great but nice smoothies at the Starbucks.Rooms: 4/5