Captain Hooks Fish Chicken - Markham

Myself and two other's went to this restaurant on Friday 4th of Nov. the lady at the front desk was very pleasant. We all ordered chicken, the chicken was fried way too hard to the point of me chewing and spitting it out because it was too hard toswallow No more of there chicken for me

I ordered catfish nuggets and I like them fried crispy and it was not, they were a little to soft for me. I guess it my fault for not telling them.

Ordered fish and chicken dinners both had no seasoning even asked if I wanted lemon pepper. Was dry also

I visited this restaurant on recommendation from the front desk at a hotel I am staying. A little about the restaurant. The store allows for people to place online orders as well as orders at the counter. Some people walk into the store and grab theorders they placed previously to walking to the store. I arrived at the restaurant at 4:45 pm on 09 October 2022. When Iarrived, there was Hispanic man, myself, and an elderly African American woman who were waiting to place our orders. There were2 African American men who were working in the kitchen. After we all placed our orders, we went to sit down and wait for thecompletion of our orders. We were expecting to wait 25 minutes as per the sign at the register. 5 minutes into waiting, 2 youngwomen came into the store and placed their orders. I decided to go wait in the car for the completion of my order. 20 minuteslater, the Hispanic man in front of me walked out the store with his order. I decided to re-enter the store as my ordercompletion should have been next . I went back inside the restaurant and sat back down. 10 minutes go by. The men completed theorders of the 2 women who came behind the elderly African American woman and myself. We both continued to wait. Soon after the 2women left and 2 more men walked into the store and placed there orders at the counter. They did not have online orders as oneof the men who worked in the kitchen asked them. 10 minutes go by. The men in the kitchen completes the order of 1 of the men.5 minutes later, they complete the order of the other man. At this point I was frustrated. I looked at the elderly AfricanAmerican woman and could tell she was not happy as well. Another 10 minutes go by and the elderly African American woman wasFINALLY called. 5 minutes later I was called for my food. When I told one of the men I didn't want a plastic bag, he threw anattitude with me. It took over an hour to get the food I ordered. I went back to my hotel and told the staff wha

The staff is extremely friendly polite and the food is fantastic the prices are phenomenal I recommend anybody and everybody that gets a chance to go there does so