Costco Food Court - MANAHAWKIN

Me and my wife just got back from our visit to the Manahawkin, NJ Costco. I am extremely disappointed with the entire Costco experience.We went to check out the store to see if we would like to become members. As soon as we walked in the lady at the entrance asked to see our membership card. My wife explained that we are here to browse the store to see if we would like to become members. The lady 's response was, you cannot enter the store without being a member . I said to her, we are thinking of becoming members, but we would like to see what the store has to offer first . She replied, I just told you, you cannot come into the store without being a member ! I replied, well if you are not going to allow us to browse your products, then we will not become members . She replied, GOOD ! I told her to have a nice day, and walked away.We went back to our car and tried calling the membership department to see if we could get a day pass or something to browse the store. No answer! on any of the automated prompts, even the administrative office, No Answer!I have some advice for the people running this place, if you are not going to allow people to see what is inside your store, how can you expect people to become members. It doesn 't seem like anyone cares if people shop here or not. I guess I will remain a BJs member, because they are very helpful, and actually care about their customers.

Purchased 4 Prime Rib Eye Steaks... very disappointed... very tough... could not eat after perfect grilling!!!Poor quality!!!

*LONG POST* escalated complaint for the mistreatment, discrimination, pure negligence of existing members customer. FIRST FOREMOST; SERVICE DOGS SAVES LIVES. PSD (psychiatric services are REAL legitimate service life saving dogs). I’ve went to my local store with my husband previously many times with my PSD even at this same location before. However, My first horrible experience at the Costco in Manahawkin Costco in New Jersey. I have a 18mo golden doodle psychiatric service dog with the proper training, documentation proof that’s he’s specifically task trained for myself. A older middle aged male, The door greeter (Bobby) deliberately refused to let me my PSD access the store verbally harassed me about what type of service dog he is, demanded me to show the tasks he can preform in front hot him, demanded the proof medical documents that he is “legitimate” service dog. He was questing the legitimacy of his service. He did this while there was many many other customers were around. I explained my rights, explained his service his tasks. I told him he was psychiatric medical service dog. I explained my dog has had extensive training and he is taken with me everywhere. My dog shouldn’t be separated from his handler. I stated he assists in mental physical health for me. (Which is more different from than just a ESA). I even explained I had ptsd that my PSD assists me with medical care. He actually told me and my husband that he wasn’t a real service dog and he refused to let us in the store. He was yelling at me in front of all the customers. Bobby then went over pager to get a manager who also was not trained in what a PSD is and that she was going to need to go further up the chain to find out if it was okay we could access the store. He was so intrusive, verbally harassed me embarrassed me in front of the whole store. Bobby did this in front of everyone which is wrong in itself. If he had a problem he should of had us brought to a different area where no other people were around listening to my personal business. I told them that I was so appalled felt targeted that I was going to cancel my membership. He actually said go ahead and cancel your membership along with other extreme harsh comments. I felt severely discriminated against and my rights were completely violated as well as this is all against the ADA federal laws to deny access. I saw other service dogs in the store already prior to me allowed it. But yet, They wouldn’t even let me go into the store with my PSD to cancel my membership. So I just walked right to customer service desk demanding to speak to the store manager and that I wanted to escalate my complaint as well as cancel my membership. This whole experience which was almost 1hr long caused a trigger to a panic attack. The associates at the desk got the assistant store manager. She was very apologetic and sympathetic towards the situation. She said she would take care of it and didn’t want me to cancel my membership so I was a given $50 gift card access to store again. Also, she gave her business card corporates phone number. Apparently the extremely ignorant unprofessional worker Bobby was spoken to was taken off duty for the door greeter.However I do not know what the disciplinary actions was taken for him. At the very minimum, the workers of Costco no matter what position (or new hires) need a serious schooling education training on this issue. I’m continuing to pursue further advocacy and escalation with this situation. This situation could go as far as legal action. However I’m hoping that corporate the management will take action to provide the proper education training so that this type of situation will never happen again. I will be the voice advocate for myself as well as others who are in a similar position as myself. Change needs to happen with this and I will fight for it. Please, People know your rights and advocate for yourself otherwise no one will. I’m sharin

LONG POST* escalated complaint for the mistreatment, discrimination, pure negligence of existing members customer. FIRST FOREMOST; SERVICE DOGS SAVES LIVES. PSD (psychiatric services are REAL legitimate service life saving dogs). I 've went to my local store with my husband previously many times with my PSD even at this same location before. However, My first horrible experience at the Costco in Manahawkin Costco in New Jersey. I have a 18mo golden doodle psychiatric service dog with the proper training, documentation proof that 's he 's specifically task trained for myself. A older middle aged male, The door greeter (Bobby) deliberately refused to let me my PSD access the store verbally harassed me about what type of service dog he is, demanded me to show the tasks he can preform in front hot him, demanded the proof medical documents that he is legitimate service dog. He was questing the legitimacy of his service. He did this while there was many many other customers were around. I explained my rights, explained his service his tasks. I told him he was psychiatric medical service dog. I explained my dog has had extensive training and he is taken with me everywhere. My dog shouldn 't be separated from his handler. I stated he assists in mental physical health for me. (Which is more different from than just a ESA). I even explained I had ptsd that my PSD assists me with medical care. He actually told me and my husband that he wasn 't a real service dog and he refused to let us in the store. He was yelling at me in front of all the customers. Bobby then went over pager to get a manager who also was not trained in what a PSD is and that she was going to need to go further up the chain to find out if it was okay we could access the store. He was so intrusive, verbally harassed me embarrassed me in front of the whole store. Bobby did this in front of everyone which is wrong in itself. If he had a problem he should of had us brought to a different area where no other people were around listening to my personal business. I told them that I was so appalled felt targeted that I was going to cancel my membership. He actually said go ahead and cancel your membership along with other extreme harsh comments. I felt severely discriminated against and my rights were completely violated as well as this is all against the ADA federal laws to deny access. I saw other service dogs in the store already prior to me allowed it. But yet, They wouldn 't even let me go into the store with my PSD to cancel my membership. So I just walked right to customer service desk demanding to speak to the store manager and that I wanted to escalate my complaint as well as cancel my membership. This whole experience which was almost 1hr long caused a trigger to a panic attack. The associates at the desk got the assistant store manager. She was very apologetic and sympathetic towards the situation. She said she would take care of it and didn 't want me to cancel my membership so I was a given $50 gift card access to store again. Also, she gave her business card corporates phone number. Apparently the extremely ignorant unprofessional worker Bobby was spoken to was taken off duty for the door greeter.However I do not know what the disciplinary actions was taken for him. At the very minimum, the workers of Costco no matter what position (or new hires) need a serious schooling education training on this issue. I 'm continuing to pursue further advocacy and escalation with this situation. This situation could go as far as legal action. However I 'm hoping that corporate the management will take action to provide the proper education training so that this type of situation will never happen again. I will be the voice advocate for myself as well as others who are in a similar position as myself. Change needs to happen with this and I will fight for it. Please, People know your rights and advocate fo

Great food and great prices. You really can’t say more than that.