Mcdonald's - Madison Heights

Seems as if the new location of these mcdonalds were their apology for such terrible service. the limited personal question is bulls@*t. last night I was 40 minutes in the snake. When I finally got into the window, I can see that they had enough personal. they are just slow here and do not care about customer service or a good product. I don't think I've ever got fresh pommes from this place. the employment of workers affects the product. drive them better to another mickey d if they want a good experience! you were warned! please don't make the same mistake I'm constantly doing!

The african american girl with the accent needs to get her attitude together. Every time i’m there, she’s the only one that is nasty towards people. If you’re having a bad day please take that somewhere else and not throw that disrespect towards other people. she repeatedly disrespects the customers. she got my order wrong the last time i went and told me to pull up to the curbside spot so she can bring me my correct order. i waited 20 minutes in that spot and she never did. I paid for something I didn’t receive and that’s unacceptable. She needs to get her act together.

It was fast, it was fresh and plus their was service with a smile. Well, at least I assume their was a smile considering they were wearing masks. Most importantly they were friendly in the drive thru. Food was pretty tasty too.

I am taking a star for attitude. As a former restaurant manager for over a decade I can't express the importance of empathy and attitude. This brand new McDonald's checks off a lot of boxes but the people leave something to be desired with their lack of hospitality, attention to detail, and willingness to make sure their customers are satisfied. Place your order, cross your fingers, and hope for the best.

The evening/late shift has the BEST customer service imo as well as order accuracy. Whether I'm just grabbing a bite or Dashing I prefer what I'm assuming is the 3rd shift. My experience with the other shifts have been terrible drive thru service. I didn't appreciate the associate butchering the name on my mobile order, which happens to be my son's, and laughing. It was unprofessional and I took offense to it. The pies are usually dry, the smoothies water down, cold fries and nuggets. I've watched the staff scramble around like stooges.Whoever is running the late shift is doing an AWESOME job. Rarely do I have any issues and if so they aren't as frequent as what I've experienced the other shifts. Even when I bring up and issue with my order, without dispute things are corrected and I'm always satisfied with my compensation. I wish the other shifts would adapt to the work environment and ethic of 3rd shift