Subway - Madison County

If I could give zero stars I would. This store deserves nothing more than zero stars. We called to get a refund my husband ordered online and it was sent to the wrong store. We was met with a nasty attitude. She was very nasty and very rude. Stated the owner would call us. The owner eventually called and wasn't much better. Refused to give us a refund. We eventually did get a refund through the app but it took several weeks. DO NOT ORDER from this location. The staff is rude and talk to customers as if they have zero home training at all. 1 employee in particular is very sweet but the rest are terrible and unprofessional.

We were traveling through the area and stopped. It was one of the cleanest subways I have ever been to. The staff was very friendly. The floor was clean and so were the tables and they each had a small American flag.

They didn't put chicken or bacon on my chicken bacon ranch. It was just a bunch of ranch and onions. I had to drive all the way back out there to get it fixed. No apologies, no discount, nothing. Terrible service.

Terrible. Owner even worse. Called about a promotion and was not told the truth….I paid more for my food than I should have and all owner could say was “we don’t control the app” instead of making it right! Go to another subway if you want decent customer service.

Staff is friendly and quick. The turkey was good and the toppings all seemed fresh. I’ve eaten at subways all across central and northern VA and this one is definitely high quality.