Starbucks - M C B H Kaneohe Bay

As an active-duty service member, I visited for the military and veterans' promotion, but it was not honored. The staff attributed it to a barcode issue. When I asked if they had attempted to resolve it, the two staff members claimed they hadn't taken any action. There were no signs warning of issues, making it seem like the baristas refused to provide the free promotional coffee. Given the late hour, it appeared both staff members sought any excuse not to make me a coffee. They were neither helpful nor receptive. A creative solution, such as offering a gift card equivalent to a coffee's price, coupon, or discount could have mitigated the situation. However, the baristas failed to show any initiative. Unfortunately, I don't even recall hearing an apology from either employee, nor did they thank me for my service. This lack of initiative and gratitude is disheartening, especially on Veteran's Day, a time to honor and remember those who serve. While I can buy coffee any day, many homeless and poor veterans in Hawaii would appreciate a free coffee. Starbucks, please do better!

The three workers just stopped in the middle of my order to complain about their jobs. The drink was delicious just expected high standards

The cashier was very friendly personable. He was very efficient answered all if our questions. It was a very pleasant experience the tomato mozzarella focaccia was delicious, according to my son.

Unfriendly service and overheated the milk for coffee

5 people behind the counter, no line and still took 15 minutes to get one drink. They all stood around talking while one man worked on it stopping between steps to chat. Date is 11/10 and 1pm for the managers reference