Einstein Bros. Bagels - Lubbock

I love Einsteins, I really do. I miss it when I don't get to go often. But this particular shop, I don't believe, the employees have an understanding of what their duties are. That's usually a lack of communication by supervisor/manager. They have all employees on the bagel side while the drive thru has one person and it seems they are responsible for all drinks that need making. I've been here 3 times, and it never changes. My family has finished our bagel sandwiches, no coffee was made. The second time, I stood at the barista counter for 20 mins waiting for our coffee. I was ready to ask for my money back instead of our drinks, but figured it would probably take even longer. By the time someone made our drinks, it had been over half an hour of waiting for them. Had to take them to go. I gave them another chance, and again we ate with nothing to drink... Then I started asking where the coffees were, to anyone who walked by me, they said the gal at the drive thru window would get them! She didn't even know I had ordered them!! She never stopped handing bags out the window, she had no time without making the line of cars wait for their food, which she did to get our coffees. There were 4 ppl on the bagel side!! One of them could get the drinks! I've patronized Einsteins in CA and NV. That never happened to me at any store in either state. The register person always got our drinks after putting our food order in. I feel bad for this negative review about this store, it's close to me, but either I'm giving up Einsteins or I hope management will train their staff to be more efficient. Communication is the key!!

I definitely won’t be returning! None of the Bagel Shops in Lubbock are even close to being as great as The Bagel Place in Amarillo. I’ll just keep buying a few dozen and freezing them when I go to Amarillo.

I have visited this store periodically to buy bagels for the office. The customer service is marginal, at best. If they are out of something, it doesn't seem like they really care. I will try a different location next time and hope for better service.

Came by at 9 o’clock and they’re closed. Really. On a Saturday. Thankfully United was close by.

The food was great! And the staff and service was amazing!