Dunkin' - Lowell

Coffee ordered on the app with standard cream and sugar but was black instead. I paid for bottled water then they asked us at the window if we wanted bottle water with our order, that we already paid for. Rude customer service.

I don't know what happened to this location. Years ago this location was great, they had a crew that cared. I recently visited this location around 11:30am. I waited for about 15 minutes in the drive-thru (2 cars in front of me). Worst of all, my coffee was WRONG! Nothing worse than waiting in a drive-thru for 15 minutes only to realize your coffee was not what you ordered. Very sad to see what happened to this location.

I order the same Chicken, Bacon Croissant Hash Browns just about 3-4xs a week... 1/2 the time the croissants are either sold out or the shipment is late (that is my only complaint)... But otherwise I love Dunks!

They know exactly what I want when I pull up! Workers are always on point. That lemon loaf super high in sugar... Beware....

Beware of using cash when using your dunkins rewards at this dunkins .there is a male that works the drive thru who will say the reward offer as In like a free coffee) has not gone through if your using cash. I believe he's pocketing the money. Now this has happened to me a few times there with the same person only the other workers have not tried to cheat me out of my money. I am also a tipper, so I don't appreciate being robbed) everytime I come through for my free coffee or donut what ever it may be I will usually buy more stuff along with the free offer. When I go up and he scans my phone. I will ask him did it pull the offer. And he will ask me well are you paying with cash or card and once I reply card. He has no choice but to tell me the real amount, if I say cash he will tell me the amount prior to scanning. I have started to say card even if I'm paying with cash so I don't get robbed. This is the only place this happens to me. He was working the window yesterday afternoon around 1 ish... June 12th 2023. Hope they catch on or keep a eye on him.