Potbelly Sandwich Shop - Louisville

I was in the Paddocks shops one day and thought I would grab some lunch. For a quick bite, I would typically go to Noodles and Company for a meal, however, it has closed and is not there anymore. Potbelly I thought it would be a great option, sandwiches, noodles, or soup. It was busy since it was lunch time, there were a lot of folks there for lunch. I decided to get a sandwich. As a vegetarian, I got the veggie sandwich. They ask you what type of bread you like, and then toast the sandwich. At the next counter you are able to add toppings. I added lettuce, tomato, and some mayo. I paid for the meal at the register and I had signed up for the potbelly rewards. The best part about this sandwich is that there was space to have it at Potbelly. The sandwich was still warm and already cut in half. It was satisfying and delicious. It hit the spot for a quick lunch. I ate the whole thing. Given that I’ve set up rewards, I have a lot of reasons to go back as the perks are constant and ever present.

WOW, it's been a while since I've been here, and now I remember why. My sandwich came out cold and just had no flavor. The Employees working were too busy arguing with another Patron , who was trying to explain about her wrong order to get anybody's attention. That poor lady left Mad and then all the employees went into the back and were SO loud about who's was right and who was wrong, NOT to Mention HOW Dirty this place is ... Definitely won't come back to this place! TOO Many better places to eat...what a shame ...

This was my first trip to Potbelly Subs anywhere and it was at best a mediocre and underwhelming experience. There were absolutely no people in the restaurant on a Friday night at 8:30. I asked the server what I should get and she was not very much help so I selected the turkey avocado. I asked if it was hot and she says it was. Quickly I discovered it really wasn't that hot because the oven wasn't working at least the conveyor belt. The poor lady had to pull the sandwich through the oven and burned her hand in the process. The other toppings weren't super clear either and the choices were kind of limited. I'm hoping it tastes good but I've reset my expectations to kind of mediocre at best. We will see

Thoroughly enjoy this place! Their sandwiches are awesome. Almost always get the pizza sandwich. Good food for a reasonable price. The staff is very nice and quick.

After a bad experience at the chipotle up the street, (getting lunch for my children), the visit to this Potbelly location was a breath of fresh air. The associates were very friendly and the food was fresh and tasty.