Falls City Market - Louisville

I spent the night of June 23 at the hotel in connection with a speaking engagement. The facility is beautiful, my room was luxurious, and the staff were all attentive. Nevertheless, I ran into some difficulties with food service, and raised my concerns with Mr. Steve Quackenbush, the hotel's Director of Operations. Here is the text of my e-mail to him: Steve, I want to sincerely thank you for your help this morning. Thank you for listening to me with attention and respect. Thank you for not making excuses, but instead telling me what you are already doing to address my concerns. And finally, thank you for going out of your way to help me with my phone charger, and for your numerous other offers of assistance. They were all very much appreciated. I am confident that, with you at the helm, the Omni Louisville will resolve these issues and become the great hotel it is clearly on the way to becoming. Your courtesy and what I call personal professionalism' really made a difference with me, and I will not hesitate now to recommend your hotel to my friends and my professional colleagues Good management makes a huge difference.

We stayed here twice on a recent road trip. I have platinum status with Omni so we were upgraded to a suite each time. It was beautiful and spacious and the service was excellent. The rooftop pool and hot tub are wonderful and we enjoyed some bourbon at the Library as well.

Great selection. Stopped by for breakfast and got something for everyone. They also have a nice little market if you want something from the fridge or non perishable aisles of a grocery store. Plenty of seating. Lots of local products. Would recommend.

Bobs steak house is very good but the speakeasy is a total rip off and the bartender is very rude. You can't get a decent pour and the service is so slow, avoid it unless you like to be ripped off. The photo of my pour is supposed to be 2 ounces but only if you can't count.

This is the second time I’ve stayed here and I love this hotel! There are so many amenities in this hotel including restaurants, bars, spa, pool, gym, etc. I love the ambience of the hotel and I love that the rooms include robes to lounge in, actual glasses to drink from and of all things a steamer! This hotel is located within walking distances of a lot of great restaurants, 4th St. Live, The Palace, etc. if you haven’t been to Louisville, I recommend this hotel to get a feel for the Bourbon capital.