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Bidrage med feedbackThe room was great with an incredible view! Room was always a nice, cool temperature. The only thing that could have made it better is a place to put my clothes. There were three hangers but that’s it.
The BORO Hotel is not a fancy luxury hotel, BUT, they focus on really getting the basics right. The bed 's mattress was very comfortable, the shower, and sink were clean, with great water pressure, and nearly immediate hot water. Great toilet too. The thing though that will have us coming back whenever we visit again is the people. Just wow. What a *great* group of people, every person there was kind, positive, and wanted to make sure our stay was going well. Special shout out to David. He was very accommodating handling our unexpected travel plan changes (we had flight cancellations which changed the dates of our stay). Special recognition to Nick and Gloria too from the restaurant. Always upbeat with great smiles! Thank you for a treated like family stay! One suggestion for management maybe add some extra hooks in the room to hand things?
The bed was super comfortable and the room very clean. The staff was also incredibly accommodating. I needed a fridge for medical necessity and they had it in the room for me within 30 min of checking in. I was also able to bring my medical service dog with 0 issues. I come to New York frequently so this is my new go to!
Great value. I experienced issues such as broken AC at one point, and a few other more minor issues, but the hotel staff addressed these promptly. Everyone was very friendly. Very conveniently located as it's a fairly short walk to train stations.
We had an incredible time at the Boro Hotel and it was because of the manager David. Before we went to the hotel he was very attentive and made our stay incredible. David was accommodating to all of our needs and always had a smile on his face. He went above and beyond to make our stay unique and pleasant. We can't wait to visit again! This is my new go-to hotel in NYC!