Massis - London

Great dinner. Excellent service, manager Marco professional but at the same time friendly, I will definitely return

So good cannot recommend highly enough tell your friends!

Thought we would give this restaurant a try. A big big mistake, never again. Waited ages for our drinks when they did arrive nothing special and overpriced!!! The mains took ages to arrive one was a chicken dish which turned out raw in places. I wanted to complain but the other half said no as it had taken ages, maybe they were catching the chicken???? The other dish was just falafel and some pot dish. Which again took ages to cook? Asked for the bill which took ages to arrive and on top of this a 13.5% service charge for what. Could not understand the restaurant was not busy. Will not be recommending this establish to family and friends. Save your money and go elsewhere!!!!

The food is ok but nothing special and certainly not worth the price or experience. The service is terrible and that’s not an exaggeration I have never ever written a negative review for anywhere however honestly is was such a horrible experience. The waitresses had zero customer service skills and clearly didn’t want to be working. A part of me gets it and she probably has to deal with a lot pretentious, self entitled people however not all customers are alike. If you want your drinks slammed on the table, to be greeted with hostility and have to ask for standard items which usually are on most restaurant tables such as salt, pepper, napkins then this is the place for you. If you enjoy second hand smoke then this is also the place for you. As every mouthful is guaranteed with a puff of a strangers exhaled smoke (and tonight Mathew I’d would like Covid). I understand that shisha is a choice at this place however they really really need to designate one side to smokers and one side to non smokers. Or cut it all together and focus on the food and customer service!

Four of us ate here. The vegetarian meze was nice and the contents of the lunch special wrap were nice. The problem was the service. It took an hour to get any food after various chasing. They add a fairly hefty 13.5% service charge. I did not want to ruin the mood of the day out by objecting but normally I would as service was woeful. Lovely little street full of many restaurants. I am used to restrooms being hidden on another floor but here they are down a fairly steep flight of steps.