Chi Oriental - London

Awful restaurant and terrible customer service! I placed an order and specified no shrimp only for them to add shrimp! When I called the restaurant to exchange my order the woman on the phone was disgustingly rude! I had to drive to the restaurant to prove they got my order wrong and even then she REFUSED to exchange my order. After 20 minutes of arguing with staff the lovely chef at the back apologised and made me a new order. Absolutely appalled with the service!

Decided to order a meal in for a change on Mother's Day. I can honestly say this was one of the best if not the best Chinese meal I've eaten. Everthing cooked to perfection. Delicious and hot. The starter with the chicken and satay sauce just yum. Thankyou.

I have used Chi Oriental for many years and was always happy with the food..until my last visit, the food was terrible, no flavour to the chow mein, Kung po chicken was NOT Kung po chicken and the shredded chilli chicken was batter only no chicken in it, i complained the next day as i ordered my food pretty late and was entertaining guests and didn't want to call whilst i was with them.. The response from Chi oriental was i should of save the food so they could see what it taste like and they refused to give me even a part refund. CUSTOMER LOYALTY CLEARLY MEANS NOTHING TO THIS RESTURANT. EAT SOMEWHERE ELSE!!

We were visiting family and had planned on going to another restaurant nearby but when I read the bad reviews I suggested the Chi Oriental. Well I made the right choice!! We had Duck in plum sauce, sizzling chicken and black pepper and chicken with green pepper. These were served piping hot to the table by the chef and served on hot plates a must according to my husband). The food was fresh and delicious, my only wish is that they could move to the south coast where I live!!

Amazing food and customer service. the manager maximus was very pleasant however, the driver scott was very rude towards the staff, such as insulting the staff in a loud voice.