Be At One Hammersmith - London

Used to really enjoy coming here to watch the footy, even on a quite night. However, the new security fella has an issue with profiling, at 6pm, where working professionals would like to just grab a quick drink and catchup. So unfortunately will not be returning.

I visited your bar the Monday just gone. I've been to many of your site's before, Camden being my go to, it wasn't too busy me being the only person at the bar. I asked for a Guinness and was charged £6.40, bare in mind that is pretty expensive even for London. However I was fine with as I was looking forward to your Extra cold Guinness. However what happened next shocked me. The bar tender who was pouring my drink, rested the glass on the drip tray, letting my Guinness produce extra bubbles. Honestly I should have stopped them there but I was too stunned by what I was seeing. The one, and only, good part about their pour was that they let it settle. Once she handed me my drink she quickly left the bar. I got the attention of another bar tender and explain the situation, they said they needed to call over their supervisor. The supervisor came and asked what was the problem. I explain to them what had happened and asked, in a tone, if I would like another one. I said yes. They then went to pour another one the exact same way has the person before. I stopped them this time. I explained how you are meant to pour a Guinness, however they just looked at me with a blank expression. I felt like I was in the wrong and felt stupid. I work in pub myself and know how you pour a Guinness, also how you talk to someone who has a complaint. I tried to explain the proper pour to them again but stopped as I knew I wasn't getting anywhere. I asked for a refund which was given with attitude. I am not the type of person to complain about these type of situations. I then left and popped over the road and got a proper Guinness for £5.40 instead. The fact that you have a supervisor not knowing how to pour a Guinness concerns me. I hope in future you will train your staff on this, and how to deal with criticism in person.

The management is so racist and are not friendly at all. We requested them to play volume for the match commentary for which they said that they don’t do it in their pub. But later on they played commentary when some white person asked. The manager was rude too. Few of other people whom we met in this pub were disappointed with the management and left the place. I would not suggest this place to anyone. We observed that unless you are white you won’t get the proper treatment here. And that’s why it’s evident that there were not many customers in the pub.

Had some of the sharer plates here and I have to say, I’ve never been so sick from food ever. The oil tasted so old and I can still smell it on my skin/hair. They fry all food in the same oil including calamari. Don’t order anything fried if you don’t want to feel ill. Ruined my birthday night out and had to go home.

Wasn’t a good experience at all. Starting with not having a free table, though I booked a table in advance and paid a deposit of 10£ person. We stayed around 20 minutes looking for a table! Staff were not helpful, one of them just said we can refund your deposit. you are late lost your table! Finally my friend was able to get a place, went to order some food. They don’t have many items in the menu! I ended up ordering a pizza which literally was the worst pizza I ever had!! Looks a frozen pizza, stiff, tasteless, and unfortunately I got stomach pains and nausea after eating it.