Castlegate Indian Restaurant - Lincoln

I witnessed an elderly chef licking a spoon and rinsing it in a sink before using the same sink to fill a bag with salad moments later. The food had no flavor, and I ended up spending the entire night on the toilet. Consider this your first warning and avoid dining at this establishment.

We placed an order for delivery through Just Eat at 5:45, with an estimated arrival time of 7:30. We waited until 8:00, then called multiple times to inquire about our order, only to be given misleading information. Frustrated by 9:00, we decided to pick up the order ourselves. As we were on our way, we received a notification from our ring doorbell that the food had arrived at 9:20. Upon arrival at the restaurant, we encountered chaos, with no apology for the delay. A family member was practicing football, staff were openly discussing not answering the phone, and a driver mentioned his car's clutch had failed. Another upset customer also came in for their missing order. Despite the food being good once we arrived home, the lack of professionalism and poor service left much to be desired. I advise others not to order delivery from this establishment, as our planned evening was disrupted by this disappointing experience.

I arrived at the restaurant late and my food was cold. The rogan josh had spilled all over the inside of the take away bag and the pashwari naan did not have any raisins despite being advertised with them. The Tikka was also bland and the portion of rice was small. I will not be returning to this restaurant.

Sadly having to give 1 out of 5 due to the terrible experience with delivery. Food was delivered an hour and a half late. Was basically lied to when enquired by phone, ranging from its out for delivery, it’s left and should be there in 5 minutes, it hasn’t left yet as it’s on the hot plate, it’s leaving in 15 minutes, to the driver was delivering it and had a car accident and had to go to hospital. I sincerely hope the latter was not a lie, it’s a terrible one if it was, but I hope the driver was ok if genuine. Asked for a refund and to cancel the order and told could not get one as no one there to refund me. Food finally arrived. The food was actually really nice, but we were eating it so close to going to bed for the evening due to it’s late arrival, so even though the food was nice we didn’t really enjoy it. Suggest just honest with customers, if there’s a delay, explain why, we will understand. Will not use again based on this experience.

Used castlegate for the first time, for a takeaway for myself and wife. Service excellent and very friendly Food was excellent,about £20. Good value,will be using castlegate Again very soon. Many thanks