Cafe Aroma, Lincoln

You place your order at the counter on the ground floor and climb up a narrow winding staircase to tables upstairs. Your food is brought up to you. We had to wait a while for ours to be served. Not the most comfortable or accessible cafe.

We have visited before so knew the coffee was excellent. A quirky café with comfy upstairs seating. Great staff.

I was visiting family and decided to stop at a local coffee shop instead of a big chain. Unfortunately, I instantly regretted my decision. The barista with green hair was extremely rude, interrupting my sister and me as we tried to order. My sister went ahead with her order despite the poor attitude of the barista. I would have left right then and there, but ended up going to Starbucks instead. Although I was not happy about it, at least the staff there were friendly. My sister said the coffee she got was terrible and wished she had gone to Starbucks too. I checked the coffee shop's website which claims to have the highest quality products and well-trained staff, but I found this to be untrue based on my experience. As a breastfeeding mother, it was disappointing to find out they did not serve decaf coffee. Overall, it was a horrible experience and I will not be returning.

Great decaf tea. Great general staff team. Awful owner. This is a really mixed review. I spent a lovely couple of hours on the top floor of Aroma drinking several pots of decaf tea and a cinnamon swirl served by polite and cheery staff and enjoying the warmth of the sunshine through the window. I was on my own for most of the time, and then I was joined by 2 small groups. When I arrived, I 'd turned of the music coming from the speaker, as I 'd found the music selection irritating and preferred to listen to the busker outside. After an hour and a half, suddenly a person swoops in who I 'd not seen before, walks straight in, reaches over a customers head, turns on the speaker and goes into the store cupboard, so clearly a member of staff. A minute or so later, dashes out again and goes downstairs, not saying a word! So I turned to the other customers and explained that I had turned the speaker off and would it be ok to turn it off again and all agreed. With one saying, yes, it is quite annoying. Peace resumes. 15 minutes later, the 2 groups leave, and the same member of staff swoops in and again turns the speaker on and starts tidying up. I explain that I 'd like the music off. He replied that they were now very busy and this floor would be filing up. I said ok. But I was the only one here now, and when I 'd asked the other customers previously, they were happy to have it off. He muttered something and left. So I turned the speaker off again! By now I was thinking about my lunch. I had planned to stay and buy lunch there, but the person made me feel so unwelcome I decided to leave. On my way out, I wanted to speak to the person, but they weren 't there, so I spoke to the staff team behind the counter about the person I described, and they said he 's the owner. I explained what had happened and why I was leaving they looked uncomfortable but didn 't say anything. At that moment, the owner bustled through the front door, and I asked to speak to him. He walked away, starting to go up the stairs. So I called after him saying that he 'd made me uncomfortable upstairs, that I would have stayed and bought more, but I was leaving because of him. He kept walking up the stairs and said, Bye then. I appreciate music is personal choice and can add to the atmosphere of a place, but if a customer asks to turn it off, I don 't really see what the issue was, especially when I was on my own! A sad end to my visit to a great little place in the spring sunshine that served great decaf tea. ......

Wow! Just wow! By far the finest coffee experience ever. Proper espresso cup, perfectly toasted panini and a brownie to die for. Expertly presented and nothing too much trouble. Dog friendly (sat outside) and great service. Highly recommended