Pizza Hut - Lima

Never had an issue until last night. Partner works 12 hour shifts so we ordered delivery when it was 2 degrees last night. Ordered same way we always do, text notifications, contactless, note to leave on swing. I get two texts, one for prep, one for on its way. For the first time ever, no delivered text. No website update. No knock on door. Nothing. We finally check outside 20 minutes after the ON THE WAY text and it 's there and our food is frozen! I called the manager before we even tried to reheat it and she told me my complaints were irrelevant because it isn 't Pizza Hutt policy to notify you when it 's been delivered. So why do you charge a fee for a delivery service if this is just a courtesy? And why have every single one of the other drivers texted or called? And why isn 't this policy? And why do you even have a text update option? The only part I care about is when it 's delivered. Will never order from again with this 'manager ' in charge. The customer is wrong and she doesn 't care

Pizza was poorly made and not cut. Paod for extra cheese they forgot and was not offered a refund or a way to make it right.. Was laughed at on phone and hung up on.. Very poor customer service

I usually order from Pizza Hut Cable Rd. with a large order. Last time they didn't deliver all my food. Tonight I was called by someone to tell me they wanted to cancel my order as it was to large and they couldn't make it unless I took items off. Last time I checked this is awful customer service, but I shouldn't be shocked in today's climate. We usually spend $75 to $100 per order.. Congratulations for losing a customer.

We used the delivery service and the drivers were all very nice. We ordered a hand tormented uppers and wings and we are not disappointed. The pizza was full of blows and they are not paper thin. Delicious! The wings are also good. Consistent good food and reasonable prices. Very recommended!!!

Love goes to pizza hut, they have great pizza, but they also have very good bread sticks.