Pizza Express - Lewisham

I waited for an hour and 10 minutes in this establishment just to receive mediocre food. Additionally, it took 25 minutes to receive a drink which was ridiculous.

We had an absolutely amazing experience today with our reception class at Woodhill School. The pizza making experience was fabulous. The staff were very accommodating and kind. The main focus of the day was to have fun, and our reception children and parents definitely did just that! The entire staff at Pizza Express are commendable. Thank you so much for a fun school trip.

I wanted a table outside in the sun, but a male staff member, who was not the manager, informed me that I couldn't sit outside because it would inconvenience the waiter. I pointed out that most of the customers were sitting outside and there were only 2 tables occupied (with 5 customers) inside, so it didn't make sense. The staff member was very rude and said that if I sat outside, he couldn't guarantee how long it would take to serve me. This was not the Pizza Express that I remembered. When you hire new staff, it is important to make sure they have hospitality qualities. This particular staff member, as well as the group of staff members sitting with him, seemed intimidating and the manager did not intervene. It is crucial to select your staff more carefully.

Really rubbish meal out. Pizza express is our go to for a family friendly easy dinner. This was not that. Sat at a table right by the door of a restaurant that was so busy that we had people knocking into us, buggies trying to squeeze through impossible gaps it was less than relaxing. Waitress shouted at us for the duration of our visit. Those of us at her end of the table had to prepare ourselves every time she showed up. Waited over 20 mins from drinks to some dough balls showing up then at least the same again for pizzas. Kids pizzas were mostly sauce and no cheese but we couldn’t face trying to find the waitress to reorder them. Ordered a much a room salad only to be told when all the other food was coming that they had no mushrooms so we needed to choose something else. It just felt like a really disjointed meal where we all felt disappointed and hungry at the end as it all took so long. This is while most of the wait staff stood around the kitchen door chatting while the whole restaurant waited. We expect better from Pizza Express. Couldn’t wait to get out

Italian's pizza are always the best, but Pizza express Roman pizza has a very light base that allows you to eat one without having to eat it all afternoon. App is a must, lots of freebies.,