Vincenzo's Coffee House - Lancaster

Long brown hair on tea cake. Absolutely awful and denied by staff. My friend is blonde and I'm ginger!

Never again, how they haven't been shut down is a mystery. The glasses of water were served in dirty glasses. The soup tasted of dish water. The place was filthy, the staff had not been taught food hygiene. The manager was super rude. Never again.

We went to the Vincenzos in Market Gate, which I believe is owned by the same people who run the Vincenzos coffee house is st. Nics arcade. The service was appalling. We had been sat for barely 1 minute when they asked if we were ready to order food, and when we said no they then didn't come back for a good 15 minutes. The server made a mistake entering my partners order, leading to them getting the wrong food. We also had to ask for cutlery after food had been served. I ordered the large breakfast and was severely disappointed. Luke warm baked beans covered the entire plate, making the rest of the food a bit slimy and I felt it made things go cold quicker. The bacon was burny black in places and was inedible, the sausages were bland and not well cooked, the eggs and black pudding were cold and not pleasant. The only parts of the breakfast worth eating were the hash browns, which I believe come pre made and are warmed up, and the toast. For £12 would expect far better quality and for the food to be hot and well cooked. Overall experience 2.5, would not be eager to eat here again.

Lovely decor, a welcoming and relaxed feel and the staff were so friendly! We enjoyed prompt service and excellent food, we will not hesitate to return and recommend, thank you!

Don't recommend this place, the food wasn't very good. Went with my friends for a breakfast and a coffee and all food tasted processed considering the prices for food. The coffee was also lukewarm and going cold by the time it got to me.