Starbucks - Lake Zurich

Unfortunately this location is downhill in the last months. the line around the building is wrapped and poured into the parking space. the line moves so slowly, orders are wrong, they do not offer free drinks to compensate their mistakes or wait long. I went in and had a really bad experience where it took my 15 minutes to get my drink. about 10 minutes I asked what the last was, she said she was spilling my drink. then they made other people drink. she says my command is loud, so I think it's ready and going up there and she just started it? I don't understand. Drinks don't cost 50% of the time. I'm going to dieucks on rand by home depot, it's in the regular much faster and orders are correct.

This is the best Starbucks I have been to in this area I and new to town and they made me feel welcome. Thanks

I've died before. they made my drink completely wrong. jamie, cory and marcus were rude to me

2nd time now that I've had a bad experience in this store. The first time, I was served the wrong order and it was thru the drive thru. Reminds me of the Joe Pesci scene. This morning I ordered 2 venti americanos one with room and another without. The one with room was served normally. I understand it was a busy morning . There was a long line of cars in the drive thru so we opted to walkin. I noticed that everyone was being served and I'm still waiting for the 2nd americano, so I asked the baristas and she said I'll make that now. 20 minutes later I get the remainder of my order.

Slow!!!!!! I had enough time to find this store on yelp n write a review. Slow slow slow slow. Took 15 min to get a drink from drive through. Ugg