Charleys Cheesesteaks - Kokomo

Went in for lunch today and ordered a Kentucky Bourbon sandwich and some bacon cheese fries. Instead of informing me that they no longer have that one they decided to make me a pepercorn Parm sandwich without saying anything to me about it. Good thing I'm not allergic to anything that was on it . The fries were soggy cold and soaked in cheese. The bacon was not cooked all the way, and When I realized the sandwich was not only something I didn't order but was dry and had no flavor I called the store. The first time I called and explained they gave me the wrong sandwich he didn't give his name but informed me they no longer have the Kentucky Bourbon. So I asked why I wasn't told that when I ordered and he told me I didn't order that. I know what I ordered I even showed him on my phone. And hung up on me. So I called back and asked to speak to a manager. He told me I was speaking to keelee. And I again explained what happened. Turns out the guy who I first spoke to was the manager. He cut me off and explained that if I didn't like the sandwich that the problem was with my taste buds and not their fault. He proceeded to tell me he would not refund me or give me any type of credit and hung up on me AGAIN. this is by far the worst experience I have ever had in a restaurant. I do not recommend this place to anyone.

I would have ranked a 5 star but the girl that waited on us named Ashley has a Johnny Cash T-shirt on giving the middle finger! Very offensive! That plus the hat sideways was a little gangsta looking. Most people who appreciate a job would dress appropriately. I know it’s hard to find people to work but they should be told what to wear to work! We come here all the time and I was a little disappointed !

Customer service is always good here. I typically get a reg size Philly with everything that they ask you plus I also add grilled jalapeños and banana peppers (freebies) on it as well. Awesome sandwich, just the right amount of food for me and it’s under $10. kudos to the staff!

Horrible. They didn't Put mushrooms in my family's cheese

Mouth watering food, loaded fries and sandwiches are absolutely worth it