La Fiesta - Knoxville

Ordered soup to go, and instead of them notifying that they ran out of to go containers for soup (hence giving an opportunity to order something else), they gave it to us like this (see photos) and we didn 't know it until we got home. The cardboard top absorbed the liquid and broth seeped everywhere. That alone wasn 't a big deal so I called and the rep said they were out of bowls. I explained it spilled everywhere and he responded like I had said we had an accident as if we spilled it ourselves zero accountability. I tried explaining NO it 's because the container wasn 't suitable for soup and he kept interrupting me so I asked him to let me finish speaking (he would not). Because of that, I asked for a refund BUT as soon as I finally called him out, the rep put the phone down without explaining any further and proceeded to make me wait for 15 mins while I could hear him helping other patrons before eventually hanging up on me then he refused to answer a couple more calls. When he finally picked up again and I asked him why he did that, he acted like he did nothing wrong because he was really busy and had the audacity to ask why are you mad? I 'm just here working... Patronizing regular patrons. I 'm more upset with the blatant disregard than the soup spilling everywhere. This is how loyal and regular customers are treated. Boycotting immediately. Be warned.

Awesome food great service. Local place to gather and have fun and eat Mexican meals go now. Possibly the best Mexican food in Knoxville. They own several other places.

The food was amazing! Trust me, not all chimichangas are crated equal. Their shredded chicken chimi is the best I have ever had in Knoxville! So juicy! The portion sizes are huge which means you will either have plenty of leftovers or you will have to undo your belt a notch or two at the table. Shh...don't tell anybody. Can't wait to go back!!!

Food is always good. The guy up front, Memo, he is extremely kind. We have been going here for about 8 years now.

Called in a take-out order for my wife and me. Said it would be ready in 20 minutes. It was waiting when I got there. Cute little place. Bring a jacket cause it is cold.The food is plentiful and spectacular. We are definitely going to have to finish this meal tomorrow.