Cineplex Cinemas Kitchener VIP

It was my granddaughter's 19th birthday and first experience dining in the VIP dining area. There was someone being trained as a server and overall that was fine. She was pleasant and we all have to learn. What made the experience slightly disappointing was that we ordered chicken and fish tacos, and after waiting for the food for 10 minutes we were told they were out of chicken. Half the menu has items which include chicken, so it made it difficult to choose something else. We ended up settling on pizza, which was good, but not what we had craved.

It seems that booking through your site does not actually put a reservation in at this venue. We were able to find a seat upon arrival, but not because we had a reservation. This needs to be investigated, and the link taken down if this partner is no longer accepting reservations.

We waited will staff buzzed past us and ignored us at the podium waiting to be seated. Then they didn’t have the heat on(every guest had their winter coats on) the drinks took 15 mins and our food didn’t come until after we were in the theatre. They apologized and offered us free popcorn. Then the food was AWFUL. It was ice cold and the quality and taste was horrible. I feel like it’s going out of business and they have pulled any and all resources. The popcorn came and my drink that I ordered didn’t come. So I went out at 10 and the whole theatre was closed. Couldn’t get a pop at 955 on a Saturday. Never going to vip again.

Super cool experience. Was our first time. Would recommend coming 1hr before the show starts if you plan on eating then you have 15-30 minutes to order popcorn and drinks in the theater. Some items like a burger exc. are a bit messy to be eating in the dark (in my opinion). Also should provide a little recommendation for timing when it's the last movie of the night and close to last call. Overall best movie experience I've had in a while. My last few experiences had been ruined by loud teens and children.

Because their vegan friendly menu is not vegan friendly at all our shared appetizer was stale (not fresh from the oven) fries with truffle gravey. My burger was OK, however the fries were equally as crappy as the appetizer! Because there was no vegan friendly dessert I couldn't share my cheesecake with my wife. Don't get me wrong the cheesecake tasted good, however overpriced.. Probably to stay on par with the price of popcorn at the confectionery. I enjoyed the movie experience and recommended it highly, however do yourself a favor and eat at Montannas or Eastside first, if you want to enjoy your dinner...