Jimmy John's - Kirkland

I came in to grab my mobile order that was ready for pick up. When I arrived, I went to where the sandwiches come out and stood there until I was angrily told by the woman with brown hair to get in line (I see she 's been complained about on here before). I explained that I was just there for my mobile order that was ready to go. She said (again angrily) that she was a little busy and yes, I needed to get in line and wait my turn. I said so I 'm supposed to wait in the long line of people reviewing the menu who haven 't yet decided what to order even though my food is ready? and the manager/owner (blonde woman) snarkily replied uhh, yesss!! I called the owner today to discuss, after previously being hung up on, and she asked me why are you so entitled that you think you can come in and skip the line and that you are more important than the other customers? Excuse me?? The whole point of a mobile order is to skip the line their online advertisement even says order ahead and skip the line at Jimmy John 's She defended her staff and stood by how they handled the situation. I 'll take my money elsewhere!

Un friendly service, some older lady that must be a manager was completely rude wouldn't recommend coming

The cashiers in this location are super polite and accommodating. It's clean and super fast, fresh and consistent. The owner keeps a close eye on the operations, which is very much appreciated. The only drawback was a super grumpy sandwich maker who kept glaring at me and my mother! Anyone is entitled to their own unhappiness!

We frequent this location at least every other week, if not more, so I get really excited when I buy so much Jimmy John’s that I get a reward!Yay…but not quite the experience I had today. Today, I used a bday reward and $3.99 off an original on 2 separate orders on the same day. I couldn’t stack both, no problem- I did separate orders. No where on the mobile app does it say you can only use one reward per day. I completed my orders to pick up later. Great, super excited about lunch!I got out of my meeting early so I called to see if I could come now as opposed to later. Sure, no problem. The person I spoke to on the phone was great. He politely said, for next time please only use one reward a day. I said no problem, I will do that going forward. I honestly didn’t think it was a problem- otherwise wouldn’t they build that function into the app? Or have a disclaimer?Here’s where the story takes a turn and sadly my opinion of this location drops. Upon picking up my subs a different person loudly exclaims that I am not allowed to use more than one reward a day. Got it I said, someone already spoke to me. I won’t going forward. This same person then continues to talk about it and very loudly and publicly shames me. I just awkwardly stood there. My extra $4 off really must have upset this person.Now in all honestly, I will continue to come to this location because it’s in my neighborhood but can someone share with the staff -please remember to be kind, it costs nothing.

Don't bother ordering ahead. Was told to when I come in to pick up, to wait in the line, tell the cashier I'm there and that'll prompt them to put the order at the front of the line.