La Loggia At The Ferens Gallery

Nothing fancy . No bells and whistles. Just ordinary well cooked lovely food. Quick efficient service. Clean restaurant. No complaints here

Decided to leave a review after reading some of the recent ones given and then visiting for lunch today with 2 adults and 3 children under 8. Wasn't sure what to expect after the most recent reviews but we had such an excellent experience, managed to find a table for 5, really good choice on the menu for the grown ups and the kids menu was very good value for money with a good choice, very easy to order with fantastic customer service very polite and helpful and the food arrived quickly and was excellent. Could not fault our visit

Didn’t get the chance to order as we were rudely and aggressively told by a member of staff to get out as she was cleaning the cafe was still open 3:45) Would never go back and it ruined what otherwise was a nice afternoon at the Ferens

The completely unprofessional and ill tempered staff with the exception of the chef ruined our trip to the gallery. First the poor woman on the till trying to take orders lacked training and was completely out of her depth. There were two waitresses and one had to supervise her all the time so that created more pressure. After a long wait to order in a queue of only 3 we chose a table. It wasn't busy as we were quite early for lunch with around 12 diners were in. I talked to the lady trying to work the till, asked her if she'd had any training working it before customers arrived. She said no, they are in at the deep end. I told her she had my sympathy and as there was a Suggestion Box right in front of me I said I'd make a constructive suggestion re training. But there were no cards to write on. A waitress tore me a scrap of paper to use. Quite quickly a waitress brought my friends meal, which looked very nice and said mine would be a bit later. This was unprofessional as people having lunch together want to eat at the same time. Then the waitress came back again and apologised saying she had brought that meal to the wrong table. Unfortunately my friend had already eaten some as it was getting cold. The waitress said mine would be a longer wait now as they were backed up. A few more people had just arrived. By this time my friend was halfway through her meal and it was obvious we were not going to be eating together and lunch would take much longer than usual. As we only had 2 hours for eating then looking around the gallery I went to the till and told them to cancel my meal. I got a refund, my friend eat half her food and we left. While at the till getting the refund and in front of the queue of around 9 people the older waitress gave an aggressive diatribe about how mistakes happen, they do their best, short staffed, lack of training etc etc etc. She reeled off so many excuses for the abysmal service it sounded well rehearsed. I get it that she is badly trained, short staffed. Management need to deliver what these women need to perform their roles effectively and professionally.

Not as good as it used to be. We only wanted tea but had to wait over 15 mins for it. Seemed to have a poor system of getting orders out. Also had to ask for our table to be cleared from previous customers, this after about 10 minutes of sitting there. We noticed others had to do the same.