Shake Shack - King of Prussia

Have been to this location several times. I have a student that lives in the area. We have ordered on the app, and in person. We have never had any major issues at this location. When there have been issues with completed food orders, they have been corrected without any issue. During the height of C19 you could only order online which was taxing at times, but overall, not too bad.

If I could give this restaurant negative stars, I would. THIS PLACE IS GHETTO DIRTY!! PLEASE DO NOT COME!!I simply came in to get a lemonade because I was thirsty. It took about 20 minutes and I requested a refund. I understand it was a busy Friday night, but there were multiple tables that had food sitting on them and there was food on the floor that no one attended to.The worst part of the experience was the staff. While people are getting upset at the wait time, the line continued to grow. Two girls started arguing and were about to fight AND THEY THREW FOOD AT EACH OTHER!!! Highly unprofessional, tacky, and GHETTO! The manager came and didn't get control of the situation and the staff continued to argue in front of customers.The manager apologized, gave me a refund, and still gave the lemonade for free. I appreciate the gesture, but the lemonade was warm and tasteless. This was quite embarrassing, so if you want a long wait time and to witness a World Star fight, ENTER AT YOUR OWN RISK!!

I often come to this place and always have a good experience. the burgers are delicious and have a place in my favourite list. the chicken sandwich is definitiw one of my favorites and I have it over another very famous chain that only served hawn. the deserts are also excellent occasionally they will have a unique taste that ends a pleasant surprise. my experience with the service here was just against ordering, and they will wait for her to eat while they prepare it. the speed depends on how much they are and there are times I have waited for over 15 minutes. I never get in a hurry, so I don't care. the dining room is clean and the experience is pleasant. a strange tangent, but I really love her filtered water in the dining room through the adored it just tastes really good for me from any reason.

I’m not sure what to rate. Shake Shack was on Fast Foodies and my daughter and I were planning to go tomorrow to try it. But, after reading many negative recent reviews we are choosing not to try. It’s a shame for the concept is great and the food at one time was really good. It sounds like a serious management problem and needs to be resolved. Until I see recent very positive reviews we will not try in any way. There was a review stating a fight broke out in your establishment. I will never take my daughter in an environment with such a history. What a shame. You have a good concept but extremely poor management.

Every time I go, there’s always a wait so I’ve taken to ordering online ahead and picking up. When there’s inclement weather and no outside seating, inside tables get snapped up quickly. While this is annoying it’s a testament to how many people love the old school classic American fare you can get here. The fries are thick crinkle cut which is not my favorite but they are usually if not always crispy and well salted. The burgers are thin patty and tasty (though sometimes more “well-done” than I prefer). The topping options are fresh and tasty. The shakes are thicker than most and completely YUM (they offer malted shakes as well and may contain egg). My son, who doesn’t care for burgers, has gotten the chicken nuggets and grilled cheese. Both taste like they are made with quality ingredients. I love that they offer one or two local craft beers on tap. I’ve never had them mess up a single order which I definitely cannot say about other fast/quick food eating establishments. I like this place bc I have a big family with some seriously picky, non adventurous eaters. I personally am not picky and love a little culinary adventure so it’s a great option for us. Plus if I never have to eat anything from McD’s again (except for fries) then I’ll be happy.