Cuisine De By Poilane

I wrote a scathing review on their website which was a true reflection of my experience there. The waitress had an appalling attitude, she was rude and uninterested. As if that wasn't enough, they overcharged me. shortly after submitting it, they removed the review from their website. This should tell you everything you need to know. No need to say anything further.

Have popped in before to buy bread. This time also visited the toilet. What an eye opener. Not quite what I exoected. Absolutely disgusting. Very dirty and broken down. Left without buying the bread.

Wonderful service considering that this place is always full. We usually visit them when in London and buy delicious bread to bring back to Los Angeles. All new faces working there.

I was appalled to discover there is no disabled access to toilets at Poilane in 38 Cadogan Gardens. I recently visited with my mother who walks with a stick and has difficulty with stairs. The staff saw this as they seated us but they never warned us of the lack of access. Had they done so we would have gone elsewhere. It is particularly unacceptable because it is a new business so I don’t see how this lack of facilities is acceptable.It is also possibly illegal as restaurants have a duty to make ‘reasonable adjustments’ for people with disabilities. Given that this is a new business I fail to see how it is reasonable not to provide disabled toilets. Also the coffee is awful, the famous bread makes horrible toast undercooked, dry and tasteless and the service was indifferent

Service very poor. Staff very reluctant to serve customers. Waited 20 minutes, no one interested to come to our table nor even the tables beside us. My husband had to speak to the Manager and complain in French to get any service. Food overpriced and mediocre.