Charleys Cheesesteaks - Katy

Today I want to give my opinion because this has never happened to me. The girl who attended to me because I was talking did not pay close attention to what I ordered. I work in a kitchen and for the cooks it is a delay for this to happen, so they pay more attention to their work. The food is excellent, we really like to eat there.

Way over priced and at the register they require at least a 10% tip... so I asked why do I need to pay 10% or more for a tip and the lady was unable to respond. The owner should be ashamed smh

Easily the worst service, I work in food service and seeing the workers and how they took my order shows this business is straight trash. Can’t believe yall let it run this way with teenagers, should be ashamed of who is present in front of customers. Food didn’t even come out right since it was rushed, shows yall need some better employees in this establishment.

If had “no star” option, I would give to this place.1. They don’t organize the lines. I stayed awaiting for 10 minutes, people saw that I was there and they didn’t do anything to guide me to the right place.2. People who are preparing the food, they talk, they laugh over the food (and it seems that everyone is fine with that despite all evidences under your nose that this is a total lack of hygiene).Who cares? Nobody.

My kids never eat as much any other time as they do when they go here. I have attempted recreate this philly.... i have gone to other places... it's the best ar this location. Family of 4... 2 drinks we pay around $45 for our meal... worth it every time.