Logan's Roadhouse - Kannapolis

On December 27th I ordered to go. My order was 174. I don't remember the to waitress name but she was awesome! I requested and received extra ranch. She was kind, compassionate and had a great personality. Please give her recognition for a job well done. Thank you again. Happy Holidays

Let me set the stage for you. I have had a horrible week. My grandfather passed yesterday. And it’s two days before Christmas. I am scrambling to get last minute Christmas shopping done. It It is 930 at night and I am hungry so we decide to go to Logan’s. We walk in get seated, and the waitress who’s name is Andrea is talking to the table next to us which is an elderly couple. She taps the table and says she’ll be right with us. She’s trying to close them out but make sure and give them her undivided attention at the same time letting us know she will be right with us. At that point, I’m frustrated because I Am thirsty and hungry and I tell my boyfriend it’s time to go! Let’s go somewhere else. At That time as I get it out my mouth she comes over and apologizes. She was very genuine and apologizing and got our order. Food came out. It was delicious. Steak perfectly cooked! Her personality shined through and gave us good conversation and built good rep-ore with us . Throughout the meal I continue to watch my surroundings, and the manager Tim is helping out with each waitress running food asking if we need anything working the crew and working the crowd, I have never been so Impressed with the teamwork that he displayed along with other members of the staff who were delivering food and drinks. At that point, I tell my boyfriend I’m so glad we did not leave. She was definitely a hard worker and worked each table, fast and thoroughly, and very personally. She connected with each table and carried on small talk to make us feel like we had known her forever. I am so glad that we had such a great experience in such a stressful week. There needs to be more teamwork like this around! I wish there was more Andreas and Tim’s in the restaurant workforce! To be honest any workforce! Everyone worked as a team. Did I mention that my boyfriend spilt the water all over the table? And they were so kind about it and didn’t make us feel bad for spilling! After my grandpa passing in the week I had had they do not know how much that meant to me. It’s the little things and act of kindness, and working together as a team that goes along way! They both deserve a raise, and I have never seen a manager like him work as hard as he did. We will definitely be back and I was very impressed and not to mention the food was absolutely amazing and steak was cooked perfectly and those mushrooms…….Yum Yum.

It 's okay. If we hadn 't had to wait and hour+ for our food while everyone around us got theirs, ate it, and left it would have been better. The table beside us got there twenty minutes or more after we did and got their food before we did. Whoever bakes the rolls needs to let them finish baking. The several times I 've been there, about four times in three years, the rolls have not been done. The food otherwise is usually decent, but nothing spectacular or would make you go Wow!

Amazing family time at Logans! The food was on point. Our waiter was amazing! Will go back soon!

Poor service slow I got an overcooked 1/2 ribeye a joke.