Pizzeria Italia - Kaiserslautern

I have been in Germany three years and this was by far the WORST customer service we 've had EVER!! We PCS next week and my husband had this restaurant on his return bucket list (such a devastating shame). As a Yelper , I mistakenly checked in at the wrong restaurant and was excited to see an advertisement written in German which stated Gratis [perhaps an appetizer] or €10 [perhaps off the meal]. I asked the female server if she understood what the advertisement on my phone stated and she quickly and flatly said No after looking at it. I thought she might not have seen it so I moved the phone closer and she changed her facial expression to show she was not happy (what a sour puss)! It wasn 't a big deal so we ordered our food and watched a second family enter the restaurant. Long story short: the second family 's appetizer (and dinner) was served before ours. Amusingly enough, they were also offered a complimentary Amaretto drink while paying for their food (while I don 't drink, we didn 't get a drink offer or a good bye). During our meal the female server glanced (and frowned) when she saw I had apple juice boxes for my small children (five and six years old). I guess she was upset that we didn 't order two additional 20 oz drinks for €3 (that they fill up with ice). She was wise enough to hold her piece after the lackluster service she had already provided. What I found more disturbing was her and another male worker (presumably her husband) sitting on their cell phones at a table with their backs to us the entire time. We had to say Excuse me several times to get their attention when we needed something. For example, we ordered two small pizzas and they sent one to the table without cutting it. When my husband asked her to take it to the kitchen (to get cut) I had one eye on her and one eye on the chef because I wasn 't feeling the love at all! I am not sure if I offended her with the Yelp advertisement but she spent the remainder of the meal with a sour disposition which was very apparent and unfortunate. Having just visited Italy in May I would have to say that the food at this restaurant was much tastier! HOWEVER, I would LOW CRAWL to Italy from Germany on the hottest day of the year before I ever dined at this restaurant again to be treated like a second class citizen (had me ready to dig deep into my Charlestonian roots and give her a history lesson on how to treat people). This staff might want to take stock of their customer service skill sets which might help them determine why they had two families in their restaurant on a Friday. I also work in customer service and to get through the day you sometimes have to give your customers the benefit of the doubt (even if they are wrong I checked in at the wrong restaurant). HOWEVER, she could have simply stated that after seeing the advertisement with the restaurant 's name on top! I know how to say goodbye in several different languages but the only thing I have to say for this restaurant (and that server) is GIRL BYEEEE ! Needless to say they got a €0 TIP!!

We have been here several times and really enjoy the food and the atmosphere. The prices are reasonable and sevice is generally fast and reliable. A large pizza runs about $9 Euro and is enough for our family of three. A nice area outdoors is available in fair weather. The business is family run and far from a chain restaurant experience.

Food here use to be good but than they changed stuff on their menu and we haven't gone back since. We really did love this place

I have been in Germany three years and this was by far the WORST customer service we've had EVER!! We PCS next week and my husband had this restaurant...

We have been here several times and really enjoy the food and the atmosphere. The prices are reasonable and sevice is generally fast and reliable. A large...