Jamba - Kahului

3 Stars as it I typically enjoy coming here. But today an employee was eating and drinking right at the POS System and didn't wash her hands before working with food.

Drink looks nothing like the picture. Not even close. Ordered a lava flow which should come with strawberry slush. But saw the cashier take a container of blended strawberry slush with less than 20ml left of slush and lined the cup. I saw there?s anothercontainer of strawberry slush inside the fridge that she could have used to add more into the cup. But she?s just that lazy andpoured some preblended pina colada slush and then it?s done. The cup is just pina colada. That?s honestly soo bad. I usuallydon?t leave bad reviews. But management really needs to assess their service and provide better coaching.

I used to work at Jamba Juice here on island so I am usually very lenient with long wait times, mess ups, etc. But todays experience was horrible. Todays my birthday so I wanted to get my birthday smoothie. First, I am just waiting?and waiting? Then,a whole tower of blenders falls onto the floor and flies everywhere (including all over my dress). That part wasn?t the issue-no one apologized or offered any assistance which to me was not good service at all. I then wiped off the smoothie and stoodwithout being helped by myself at the reg for a good 5 minutes in total. I understand not answering the customer when you areslammed, but it seemed there was only two other people in the store. Once I got my drink- a matcha green tea blast and mycheddar twist, I went outside to eat it immediately. The cheddar twist must have been previously frozen because it was very coldand lukewarm at the least. My matcha green tea blast tasted like an orange dream- either they didn?t clean the scoop well orthey haven?t kept the frozen yogurts well separated. Anyways, not a great experience- I hate to be this person, but this wasupright disappointing.

Can't stand when they get people that don't know how to blend a smoothie making my order. When it's flavorless, watery full of ice chunks, that's when I can tell they're inexperienced. When experienced employees make my order the correct way, it'sactually really good.

Great customer service. Order ready quickly! Foodie sausage and egg very tasty and hot!