Dunkin' - Joliet

I don’t know why there are so many bad reviews for this location. I’ve received nothing but great service and correct orders here. The team is always courteous and nicer than any of the other locations around the area, and clearly they’re going through renovations so different hours are expected. It doesn’t matter if I put in for a pickup or order when I arrive, my food and coffee are always hot and fresh. Getting into and out of this place can be a little tricky but it’s not the fault of the employees or who owns it, it only got really bad when that giant gas station moved in across the street. Sure, they can be a little slower than other locations, but over the course of several dozens of visits I’ve yet to have my order wrong, cold food, or bad coffee, so I’m more than willing to wait for excellent quality and service. A little patience goes a long way. If you think this service is slow, you’re welcome to go to the Starbucks down the road and come back here to let me know how long you waited for their for burnt and overpriced bean water. I’ll be finished drinking my Dunkin’ by then.

This morning, a busy Sunday, I had a huge order. The gentleman taking orders was newer. He kept his cool and didn't get frustrated. The young woman with Omelette Rita on her hat tag was managing and leading the team like a pro. She stepped in,kept her cool even though the team was scurrying, and handled everything tactfully and brilliantly. The rest of the team wascranking out drinks and food without complaint or attitude. This morning team deserves a raise and pat on the back. Cherish youremployees who really Show Up to work. They made all the difference in the way this could have ended if the team didn't want tobe there or didn't want to deal with the rush. Reward these employees!!! Dr Foster

I've tried to give this location numerous chances. Every time I visit, hoping it will be different, it's not. The coffee always tastes like warm water mixed with a hint of coffee flavoring. Then, if I actually end up drinking it instead of dumping it downthe drain, at the bottom I always find a mound of coffee grains with the last few sips. The hash browns are always cold andundercooked. Both the bacon and sausage wraps are poorly made and often dripping with grease out of the package. And I havevisited at all different times, all random days. It's clear to me the staff just doesn't care and neither does management toallow this to continue. Sad to say this was the last time I will spend my money at this location.

The coffee tasted great. The service was quick and friendly.

They skimp on spreads for bagels, and barely toast them. I do not often give one star reviews but this Dunkin deserves it. I've been to this place multiple times, yet they never improved their service.