Steak N Shake - Jefferson City

The manager, Curtis is rude and unprofessional. The restaurant is not welcoming and the service is slow. Don’t ask for a refund if they mess your order up (even when the order is repeated back). Curtis clowned and acted a fool because they messed my order up. I had to wait an additional 18 minutes and requested a refund. He wouldn’t honor the $5.44 refund. Ridiculous.

I took my grandchildren, 2 teens and 1 preteen for lunch. We had fast, friendly, efficient service and really well-prepared food. Any discrepancies were remedied on the spot. Add to that the coupons were WELCOMED! We had such a great time together at Jefferson City Missouri's Steak and Shake.Parking: Easy in and out.Kid-friendliness: Gave the whole table pictures and crayons. Happily replaced a Dressed burger with ketchup only.

They asked us 3 different times what our order was, then we had to correct it again at the window and they still got it wrong.

I love steak burgers. I used to work at a SnS when I was much younger so I know how they're made and I haven't ever been disappointed in a meal I've gotten at this location.Service is always amazing. The lower star for atmosphere is because we use the drive through only.

I never have a positive experience at a Steak N Shake, but I'm a sucker for those steak burgers and milkshakes.However, the location in Jefferson City, MO was on point, even more so given that we dined in about an hour before they closed.Server was attentive and friendly. Food was served quickly, and it absolutely blew my expectations from past SnS experiences.Keep up the good work, Jeff City Steak n Shake!